Morrisons Cafe — Restaurant in Gloucester

The food in general is very tasty. I eat here regularly with my kids and friends- very good value. The absolute best is Chicken Tikka, macaroni cheese or jacket potato. I have tried fish and chips too and cannot complaint. BUT! Please please can you train your staff better? Almost each time I visit there is a mistake in my order! Either rice given instead of chips or only whilst already sitted I am being told that whatever I've ordered isn't available! I repeat my order few times to your staff and also double check what's been entered onto the till but always the same story. Seriously out of 50 times I've visited maybe 10 orders were spot on! There are also offers on big posters around the cafe and staff have no idea how to process those offers on their tills. One day I paid over £18 for 2 adult meals, 2 drinks and 1 childs meal and another day I pointed there is an offer for 2 adult meals, 2 kids and 4 drinks for £10! Noone has informed me about this offer before and because I missed it I've ended up paying nearly twice as much. Ever since I have been reminding the staff that I'd like this offer and they then retype it on the till. This takes long time as they never very confident how to put this or any other offers/ transactions through. On many occassions I have been brought something I never ordered. I have witnessed other customer experiencing exactly the same issues! - wrong food brought, missing part of the order etc. My friends and family have complaint about this many times too. Seriously, the food is so nice but please provide better training for those that clearly cannot cope! I have been meaning to write this review long time ago but never got around to do it until now.

One more thing, please can the tables be washed / wiped properly ? There is nothing worse than siiting by a dirty table where everything sticks to you. This is an absolute minimum you should do to make your customers happy. I really hope you can improve as it is a shame to be failling on basics when you have food that people...

If your not told they have no staff I'm told there is no food ! This has happened to me several times and I acctully stopped going in as nothing was done . However I went back in a few mths ago for a Sunday dinner at a round 1pm I was told again sorry we have no staff we are not serving Sunday dinners . I made a complaint and decided I would have fish meal . The manager Kevin came to see me and gave me a refund and apologies for the situation and offered me a free Sunday lunch another time . I took the offer and a few week later I called in for my complimentary roast the meal was dry and I have to say awful Kevin apologised again and explained some of the food does arrive pre packed and is not fresh on the day and again offered me another meal another time . We'll do e Kevin for your customer services !! Thank you .poor food morrisons shame on you...

Nice little cafe. I think it's resonble value for money. Staff at very friendly and very helpful. One thing is fix is the bloody supermarket loud speaker system. They keep getting feedback. It's get painful for people with sensitive hearing. (Week two hearing it now) Myself and others all wincing when the feedback cuts in! (Please get it fixed Morrison's!)

Food is all hot, cutlery all clean... Great selection of drinks. I also think their setup for keeping people safe with covid is...