Absolutely 6 stars service today. On my way back from the office in Cambridge driving on the M40 I decided to stop by at the brewery in preparation for the long sunny weekend and use the drive through in place since last year since COVID - almost like every week... Ordered my drinks, a box of 12 blonde, 2x1l Overthrow and 2x3l Square leg...So far as I know at that time all goes well, Iāve opened my boot, wait in my ābayā to have the thumbs up...at some point after a bit of waiting due to a large HGV coming down for a delivery I got a tap on the car, a guy muffled behind his mask all good square leg, overthrow blonde...sounds like what Iāve ordered... Off we go then! Once at home I unpack my suitcase etc from the boot and all of a sudden realise with horror that some bottles got mixed up and I end up with 4x1L instead of my initial order 2x1L + 2x3L (which obviously I paid for). All good on the blondes... Letās call the brewery Iām sure we can fix it easily since they take number plates etc, we can surely compare my order and what I have in front of me. Explain the whole mix up on the phone, lady on the phone ask me if Iām a member (ooops havenāt renewed since COVID...Damn now Iām screwed!) Ask me where I live, postcode..ask me to wait for a little while. Sheās checking the order, am I thinking nothing wrong there... One minute later she comes back on the phone...saying well actually I live in your same area, Iām about to finish my shift in 25 minutes and I can deliver the 2x3L to your home....to which Iām like omg wow thatās amazing! Needless to say the bottles were delivered as promised (as a gesture of goodwill I could even keep the the 2x1l - very much appreciated too) Thanks Emily for your above and beyond dedication and service to customers. Amazing staff, (amazing beer too but we knew that...
Ā Ā Ā Read moreThese guys have been absolutely amazing in lockdown. Living 150miles away in South Wales š“ó §ó ¢ó ·ó ¬ó ³ó æ and having knowledge of the excellent range of beer these guys produce lockdown could have been very different.
Knowing you could order online , fresh beers of your choice , delivered to your front door in 24 hours at a very reasonable cost bas been a godsend.
They have worked tremendously hard developing their offering after losing 80% of their trade at the commencement of 1st lockdown. Innovative ways found of servicing their local customer base , through an on-site drive thru , free local delivery, and even us 150 miles , nothing has been too much trouble, especially as with much of the last 16months we couldnāt cross borders, the service has been uninterrupted and absolutely top notch.
Even the introduction of new recyclable bottles , which would not have been possible from here, they came up with a win-win solution for both ourselves and the brewery.
They also work hard to provide locally sourced food to stock their shop. Again , a cracking idea to help small local business develop their own market.
Canāt speak highly enough of this innovative business and itās Directors. Their staff are also a huge credit to this business, nothing is too much trouble to ensure your interactions are perfect whether it be in person, on the phone or even using their online service.
A big thank you from us in South Wales . Keep up the good work itās is much...
Ā Ā Ā Read moreBeen a member of the Rebellion Brewery for a number of years now, and before that I would regularly show up with a member friend for the member nights. Before the pandemic, Marlow Rebellion was a fantastic venue and still does some of the best tasting ales and beers I have sampled. Given my age, I've sampled a few in my time.
When the pandemic hit, whilst not the first thought that sprang to mind, I did wonder how a small brewery like this was going to survive the shutting of pubs and their main site where bands, bbq's and brewery tours, not to mention their bi-annual Scan appeal charity event, really kept them afloat and relevant.
Clearly they have some bright minds at Rebellion, as no sooner had the lockdown been announced, they started promoting their drive through service and extended home delivery service. Absolute genius. And they just keep improving upon that platform.
I wish this company every success, and hope they never lose the community feel they do so well, even if they do become a mega company, which they deserve to be of course.
I'm looking forward to the member nights re-starting (I can highly recommend the Chirstmas ones, to those thinking of signing up) and enjoying a civilised pint with civilised patrons once again.
Can highly recommend this brewery to anyone serious about serious ale and beer. Top notch, long may you...
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