Britannia — Restaurant in England

I recently had an incredibly disappointing experience at this restaurant, and I feel compelled to share my concerns. The level of customer service demonstrated by the manager, Lauren (I believe she said her name was), was simply atrocious. It was clear that she lacked both professionalism and basic human decency.

During my visit, I witnessed an incident that left me utterly appalled. A family, who I have seen dining here for years, was rudely interrupted midway through their meal. One of the family members had a severe dog allergy, and when another customer entered the restaurant with a dog, they politely approached the manager to request a change of seating. However, instead of handling the situation with empathy and understanding, Lauren chose to unleash her true colors.

She responded with snide comments and backchat, trying to engage in a needless argument with the family, saying that they should tell the restaurant they have an allergy to dogs(very unnecessary as are going for a meal not a dog park). Instead of addressing their valid concerns, she insisted they remain in their current seats, disregarding the allergic person's health and well-being. It was evident that Lauren lacked any sense of customer care or respect for their needs.

To make matters worse, after finally relenting and allowing the family to move to a different table, Lauren had the audacity to laugh and mock the situation. She even had the nerve to boast about the restaurant's dog treats, as if that somehow made the paying customers less important. Her arrogance and complete disregard for the customers were absolutely disgraceful.

I have personally witnessed this family grow and enjoy meals at this restaurant for years. It is truly disheartening to see their loyalty and comfort shattered by the arrival of a manager who evidently believes she is superior and entitled. As a result of this disturbing incident and Lauren's despicable behaviour, I have decided never to return to this establishment until this manager is gone.

It is essential for a restaurant to prioritize customer satisfaction and provide a welcoming environment. Sadly, this establishment failed miserably in that regard. I sincerely hope that management takes immediate action to rectify the situation and reevaluate their staff, particularly the manager, to ensure that future patrons are spared from such appalling treatment.

The manager's behaviour was disgraceful and caused unnecessary distress to the family, who deserved to be treated with respect and understanding.

The family after moving seat rushed their meal just to get away from the manager.

Furthermore, I feel compelled to express that I will not be returning to this establishment until the manager, Lauren, is no longer a part of the team. Her appalling attitude and lack of customer service skills have left a lasting negative impression, and I believe it is in the best interest of both the customers and the reputation of the restaurant to have her removed from her position.

An apology to the affected family is the first step towards making amends, but it is crucial that the restaurant takes swift action in addressing the larger issue at hand. Customers should feel valued and respected when dining at any establishment, and it is disheartening to witness such a flagrant disregard for basic courtesy and professionalism.

I sincerely hope that the restaurant takes these concerns seriously and implements the necessary changes to ensure that incidents like this never occur again. Only then can I consider revisiting this establishment...

Experience:10/10

Atmosphere:10/10 Music:10/10 Service:10/10 Cleanliness of restaurant+toilet:10/10

Gluten free menu approval?:Yes-There is plenty of Appetising options to choose from for a gluten free diet or gluten allergy.

Food:

The food was delicious. For starters I had the gluten free halloumi fries it was delicious especially with the sweet chilli sauce that comes with the dish. Also the crackling was delicious too. For mains I went for the chicken and rib combo,the ribs and chicken were both delicious,I love the seasoning put over the ribs. The chips was delicious too and the slaw was amazing and fresh. Not outrageously expensive either. There are Massive portion sizes for the food.

Would I recommend:Yes. Location:In between Beaconsfield and Marlow.

Update 7/12/24:

The Britannia continues to be a great Family Friendly pub. We had a fantastic experience. We had a fantastic experience and polite service from our server and the food came out pretty quickly. The food was delicious today. For starters I had the Chicken Wings which were delicious,a generous portion size and nicely seasoned. I wasn’t sure whether to pick a sauce or not for my chicken wings so our Server very kindly offered to give us the Sticky Korean Sauce which was absolutely delicious. We also ordered Crackling to share which was the best quality Crackling I have ever had,it also came with Apple Sauce too. The Chicken and Rib Combo was delicious. The Ribs were tasty so was the Chicken and Chips and the Coleslaw was delicious and fresh. Also for drinks the two Lemonades were tasty and fresh. Lovely atmosphere,music,beautiful Christmas decorations and a lovely open Fire too. The only thing I would say is whilst the toilets are clean the Gents Restroom could do with a little bit of TLC and repair. The corridors and stairwell to get to the toilet are narrow. Not the Cheapest place to eat out in Buckinghamshire but you get certainly great Value for Money as the portions are huge and the experience offers you everything you could want! Also,the Britannia has a wide range of Gluten Free options on the Gluten Free menu. I noticed that all the food I ate came with an allergy flag and our Server even said Gluten Free Lemonade as She was putting the Lemonade down on the...

Went to the Britannia for lunch this afternoon.We have not been here for a little while so decided to go back again as we love it here.The food in here was so delicious,for starters I had halloumi sunken in sweet chilli dip,that tasted delicious and I loved the dip too.The chicken and rib combo never disappoints and tasted delicious and was a real feast to munch on!The chips were nice and crispy and tasted delicious.I love it that you can add dips onto your main as I love bbq sauce so much I thought it would be rude not to go for it!And it was delicious and I’m totally glad I made that decision I dipped some chips,some chicken and some slaw in it.The chicken was delicious too,certainly deserves the name chicken and grill pubs.Also the bbq ribs were delicious as well,fall off the bone texture,plenty of glazing and tasted delicious!I love the slaw too,really fresh and delicious.Service from Yala was fantastic as well,she informed us about the offer and she was really kind and friendly(btw she has served us a few times before).Service was really fast too.When we asked for more water Yala offered us a jug which was nice because rather than keep requesting it you can just help yourself to a bit when you want.Atmosphere was lovely too,nice decor,immaculate and great value for money!Unfortunately they have stopped the cracking which is disappointing as that was one of our favourite dishes here.One thing I would say to improve on is to add a salad bar!Would highly recommend this place and hopefully I will...