The Lookout Restaurant & Lounge at Retallack Resort — Restaurant in Great Britain

Where do I start. I have visited a lot of places and have never felt the need to write a bad review. But this was something else.... When ordering food the waitress was blunt and rude and kept reminding me that there would be a 30 minute wait for food and because of this they would not serve starters and mains separately, and everything would be bought out at the same time. She wasn’t asking if this was okay, she was telling me as if to put us off ordering. I asked if I could get a coke without ice and she nodded and then went on to fill my glass with ice, so I asked again and she ignored me and started pouring coke in the glass, I asked for a third time and she looked at me, turned away and poured out the whole glass as if I had inconvenienced her and then proceeded to start again without saying a word. When I tasted my drink it was clearly not coke, and tasted more like an own diet brand - which she didn’t inform me of. When the food came out (longer than 30 mins)- it was brought over on what can only be described as school dinner trays and was completely tasteless. Having waited so long for food we were both starving and neither of us could face finishing our food, which may I add looked nothing like the photos advertised. The burgers were overcooked, tasteless and tough, the buns were stale, and some of our chips were still crunchy. After deciding our food was inedible, we could hear two other tables complaining about their food, one being about the stale bread. There was one waitress named Laura who stood out because she was actually polite! I can confidently say that we will never be visiting this...

Absolutely awful experience. Visited family staying on site to join them for a meal - party of 12. All food was pre-ordered as requested by the venue. Despite that, an hour after our booking time and arrival, we had to ask what was happening. The already disgruntled front of house chap explained there was only one trained chef on but he'd go and check. About 10 minutes later, our food started to arrive.

As my daughter's food came out, she immediately found a long hair embedded in her pasta. We told the chap and he apologised and took it back to the kitchen. Shortly after, he came out and explained that no one in the kitchen had long hair and proceeded to have a long and protracted argument with me that the hair belonged to my daughter. It was a light coloured hair and my daughter is very dark.

We were not unpleasant about it and were very displeased with the loud and unnecessary accusation and ensuing argument from the waiter / barman.

As we waited for her meal to be re-done, every member of waiting staff that came out of the kitchen had long hair!!

My daughters pasta was replaced 25 minutes later after the rest of us had finished.

No offer to discount the bill because of the long wait, poor service, argumentative staff or the general mediocrity of the food.

Overall, very disappointing and, suffice to say, will not be...

About the worst dining experience I’ve encountered for some time. It was actually difficult to find a positive. The place just isn’t in fitting with the resort. It needs a major overhaul. We ordered starters and after a while we’re presented with the starter from another table. No issue, we sorted the issue ourselves. When our starts finally arrived they were massively over cooked. Having finished about 15 mins later our mains arrived (before the empty start plates had been cleared. All good starter plates were removed. Unfortunately so was my cutlery and so I else’s left with a main but nothing to eat it with. Finally managed to get the attention of the staff and requested some cutlery. At no point we’re we asked if we wanted any sauces. Agin no problem. Managed to flag someone down again. Steak was over cooked. Was about to tuck into the salad when I noticed it was brown on the underside with mould spaws on it. Ok, fine. Let’s just get the bill and go home. 25 mins later our plates were collected and we asked for the bill. Another 20 mins and someone came over to take payment. We were due to take the family there for a meal on Thu but have cancelled. I’ve never left a negative comment before but the entire experience tonight...