Costa Coffee — Restaurant in Guildford

Located within the Royal Surrey, I was thoroughly disappointed with the service and cleanliness. The staff were unfriendly, which set the tone for the entire experience. I waited a staggering twenty minutes (and no, this is not an exaggeration) for two cappuccinos while one of the staff members was being trained. During this time, there was no apology or acknowledgment of the delay.

The worst part? After paying £8 and waiting for what felt like an eternity, the cappuccinos were absolutely disgusting. To top it all off, the coffee station where you get sugars and other essentials was filthy. It was evident that no one had bothered to wipe it down the entire day.

Considering that this place is located in a hospital lobby, you would think hygiene would be a priority. Unfortunately, that was far from the case. The staff seemed to be all young adults with no manager in sight, and the lack of oversight was glaring.

To put it bluntly, this was hell on earth. I won’t be returning, and I strongly advise others to avoid this...

After spending time on a ward with my brother after a operation decided a coffee would help. Spent £33 in Costa. Food for 3 of us. The food. Drinks. Service was terrible. Toasties were cold while waiting 25 minutes for drinks. And another 10 minutes because drinks order didn't go throught. Candice on the coffee machine needs full training on customer relations. She was so rude saying your drinks will be ready when I make it. When asking for her name she swung round & showed her badge as if getting a award. She said Candice. My name is Candice. The other customers in the queue said how rude. Being on a stick & waiting for so long is not acceptable. I hope someone reads this & takes note. I will be sending E Mail to Head Office. The other 2 girls behind the counter were just the same. Only instrested in bagging food up for taking home....

10am / 19th April.

I ordered the promotional deal for a discounted coffee and croissant before 11am, which was advertised on both the illuminated screens and on cards around the till.

I was told by the manager that I couldn’t have the discounted promotional offer because they couldn’t enter it into the till.

I hate to be a Karen about this, but it’s not ok to blatantly advertise something to customers that they can’t deliver. The manger’s response was that she couldn’t change the screen…… but the cards (which could be removed) were still up.

It didn’t really feel like she’d tried very hard to sort it out and that it was just easier to tell customers they couldn’t have it.

It’s not the £1.50 saving, it’s...