Starbucks Coffee — Restaurant in Hertsmere

Brown customers are addressed as "Chai latte" or "Black Americano" at Starbucks counter South Mimms Services: I was at the Starbucks South Mimms (London Orbital Motorway South Mimms, M25, Potters Bar) this morning at 8:10am (July 1st '22). I asked for 2 Balck Americanos, the lady at the cash counter asked my name I told her and she entered into the system. I was waiting for the coffee, when the coffee was ready, there was another lady calling the customers by their first names written on the cup. She called "Chris", then she looked at next the cup and said "Chai latte", then looked at the next cup and called "Steven". Next one was my coffee cup, getting ready to be collected; she looked at the name written on the cup and called "Black Americano". I didn't know why she didn't call me by my name? Though I collected the coffee and went back to my table, it started bothering me slowly. So I went back to the counter and asked for the manager. The same lady came forward saying she is the manager. I asked her why she didn't call me by my name, she said "I cannot read it", I looked at the cup it is written clearly "vivek", aksed the guy next to me if he can read he said "yes". I asked her again, why did you call the previous other Brown guy "Chai Latte" and then the two white guys as Chris, the next Steven, and then me as "Black Americano". She said "there you are!", I don't know what that is supposed to mean, then she said "this conversation is over". Standing at a Starbucks counter, she is doing a racial profiling in a cheap and petty way, and then when someone asks for an explanation, she says "there you are!" and "this conversation is over!". Is this why Starbucks is asking names from the customers so that they can be discriminated based on their race/origin? I have been thinking about this whole day and been feeling so bad, as if someone has the right to treat me that way and then brazen it out saying "so what?", that too standing in a Starbucks coffee counter. This is not fair. If this was just an innocent mistake she would have immediately said sorry, but she didn't. She was completely unfazed when I protested. She knew exactly what she was doing there and she knew what I was protesting about, but she just didn't care, maybe she knows she would easily get away with it. Maybe she did it before, maybe this is the norm at that counter. Maybe someone else protested in the past and nothing happened. I am aghast! This was not necessary at any level. I hope Starbucks management takes notice of this and does something about it so that brown guys are not addressed as "Chai Latte" or "Black Americano" instead of their names when their white counterparts are addressed by their first names with a smile. I never thought I would have to write this review but this incidence has shaken me from inside. The brazenness of the staff...

I hope I got the right Starbucks because I left a review on the Bignell corner Starbucks as well. I just wanted to share my experience while I was there, I ordered a cappuccino and I didn’t have my card on me, I only had cash, then the nice Asian lady working at the drive thru informed the manager, I think the manager was the tall blonde lady, her name is Susana she had a very nice smile and she was very friendly, I explained my situation that I only have cash and not my card on me, then to my surprise she paid for my coffee, this really made my day and I was elated, especially when I was stuck in traffic I thought about this positive moment at Starbucks thanks to her. Please promote her and give her an award for best customer service. Susana also just relentlessly cleared the traffic which was blocking the Starbucks drive thru and preventing customers from getting to Starbucks drive thru, she immediately took action which literally hastened the flow of traffic and now me and other motorists are no longer in traffic near Starbucks drive thru and customers can now order coffee thanks to her decision making. Susana is definitely a future operations manager of Starbucks. If I ever have a company one day then I will come back to this Starbucks...

I visited this Starbucks Drive Thru South Mimms on Sunday 22nd November at around 2.30pm. I ordered a Soya Chai tea latte with an extra pump of chai. Upon receiving my drink, I had a quick taste and I requested one more pump of chai. The server I spoke to (short South Asian girl) clearly annoyed, looked at me like I was an irritation and begrudgingly added one more pump. I then looked around to find sugar but I’m guessing because of Covid it was behind the counter. I asked the same girl for some sugar and again you would have thought I asked for a kidney. She actually even rolled her eyes at another staff member. She didn’t bother to ask how many I wanted and shoved 7 packets in my hand. A few of them had split and sugar was spilling everywhere. I’m not sure what I did to deserve such attitude. My requests were reasonable and I asked politely. I sincerely advise that she be retrained or perhaps not work in Sunday’s if it’s too much of a strain on her. She is a discredit to your store. I regularly visit the drive thru on the way to work and the staff are always pleasant and the drinks spot on. She really let the team and the store down today. Extremely...