Domino's Pizza - Pulborough — Restaurant in Horsham

Ordered two large pizzas and a 7 piece chicken kickers for lunch for our workplace for delivery. The food was delivered at it was clear that 1 pizza was Large and the other was medium. We called the store and explained that we had paid for 2 large pizzas, the employee was very unprofessional on the phone and kept saying 'let me speak to a manager', in the end we asked if we could just speak to the manager directly instead of being relayed information. They would not accept that they had made the order incorrectly even though we as a business order from them regularly. We were offered no apology and were told that somebody would be along to collect the pizza boxes to investigate what had happened? We only have a limited lunch break so had to eat the pizza, we could not wait for this investigation or for more to be delivered. A young boy arrived, he had no idea what the situation was nor what he was there to collect. We gave him the boxes and told him what had happened. Over an hour later we still had not had a call back from the manager and had to chase him instead. Despite only seeing the empty boxes he decided that they had not made the order incorrectly and that we were not entitled to a refund of the difference in cost of the smaller pizza that we received or a voucher for a discount in the future. Will not be ordering from them again. The customer service is...

As a loyal customer of the Dominos pizza franchise, this branch has been hugely disappointing and have felt completely let down by the lack of smooth running and punctual deliveries. I have never had a worser service than the one I had as every other branch I have been to has been on time and the pizza has been at my door within 30 minutes. Firstly, I was told they are 'very busy' and they are on their way even though they are only down the road and out in the country I hardly believe they were over run with customers. My local branch to me should be more busy being right next to Crawley and they still manage to deliver on time. Secondly it should not take 2 hours to wait for the pizza and constantly checking on the robot and refreshing whilst giving him a poke now and again to entertain ourselves whilst waiting until Christmas arrives when we can bring out the turkey and Christmas crackers from the loft and sing the happy chicken. In all seriousness please bring our pizza hot next time as I felt like it had just been sitting in the delivery guys car for an hour before sending it over to our hungry souls. I hope next time I will have a better experience and enjoy this delicious pizza for what it is! Regards, your...

Update 06/08/2016: Wrong side order delivered tonight. Dominoes Francise at Pulborough are a joke.

If you fancy taking pot luck with what food you may get to eat or to decorate your home with, go ahead and use them!

Will be writing formal complaint to HQ.

2 star downgraded to 1.

Delivery guy tonight dropped Big Dip all over my front step. Quite funny but not happy considering I have to extra for this. Didn't seem too apologetic. Also looked like he was looking for somewhere to dump it when back at his car. I had to ask him to pick it up and take it with him.

2 weeks ago... Pizzas delivered without side orders. Delivery driver apologised and promised them by return. Waited for 2 hours after getting pizzas before these arrived. Offered ZERO compensation and not much apologies by Manager. She told us "everyone is human and makes mistakes"

Current management needs a shake up. VERY VERY POOR CUSTOMER SERVICE AND MANAGEMEMT.

Unfortunately for us, we like dominoes hence 2 stars and this is our only delivery in the area so guess we'll have to put up with this level of poor customer...