KFC Liverpool - Tuebrook

I’ve just gone in today cause KFC is doing a deal, WICKED VARIETY BUCKET: 6 PC FOR £15.99 and it’s a rainy day so I figured why not. I went in and up to till where I then directed to the self ordering machine but the lady who was behind the till, inputed in my order in and almost proceeded to add other things to my order if I hadn’t stopped her, almost as if I was incapable of doing it myself, I ignored that ordered what I wanted, paid, got my receipt. Now normally every time I walk into this KFC I am served my someone behind the till who informs me that because of the student deal I get the popcorn snack thing automatically but I used a machine today hence was a bit unsure if the deal had come through so I grab my receipt and head to the till where I am trying to confirm if it was on there, she doesn’t hear me, so I say it again louder this time, still she can’t hear me and we go back and forth till it get to the point where I feel like I’m screaming at her and I didn’t want to do that so I say forget it don’t worry about the student deal but right when I say that it’s like all of a sudden, our near screaming match never happened and she says she’d add the deal for me. “Great! Thanks :)” she takes my receipt which I had put on the counter while talking to her and BINS it. I get my food shortly after I head home. So imagine my surprise when I get home and the 4 fries I was supposed to get with deal are NOT there. The deal was chicken, mini fillets and 4 fries(which I didn’t get!) Overall, a very unpleasant experience and I finally understand why people no longer go to KFC.