McDonald's — Restaurant in Liverpool

As a business person myself, I understand the importance of review, hence why I never leave negative reviews until today. I had a very long day and was about to go on a long drive back home with my son, so decided to get some fast food so we go home and rest, what a bad idea. I ordered 2 meals through the app, unfortunately, the app was buffing after submitting the order, waited a bit and it wasn't going through hence we decided to use the drive-through. We placed our order, this young girl was full of attitude and I just placed it as maybe she has had a long day. On moving to collection point, she asked us to go and pack, someone would bring our meals. Now this young man brought the meals without the milkshake and oario and when asked, he just gave us a command to go back through the drive through again for it. I held myself together and do as I was told, on driving to the pick up point, this young girl asked me how can she help, I explained myself and she ask me to repeat myself, at this point, I told my son to explain. She went furious, got the milkshake and just pass it on with announce. At this point, I asked her, if this is normal to go through the drive, order, asked to go wait then drive through again for a meal. She just slamed the glass shutter at me and walked off. I was short of words. I blow my horn and got an apology from another member of staff. Now on our way, we discovered the ice-cream I paid for was not also given. Now the most annoying part is, when we got home, the order we were trying to placed through the app, also went through after 3hours. Therefore we were charged 2x for same order plus customer service from hell. Avoid this place for...

Having to put a review now because not once but twice in one week something has been wrong with a simple mcflurry.

1st incident was when I ordered a galaxy caramel mcflurry, waited around 5 minutes and the guy (manager may I add) called my number out and put it on the side for me go grab. Luckily I noticed it had different toppings on and when I questioned him on it his response was "we've ran out of the toppings" I asked if it was replaced with Maltesers and he said yes. Explained to him how I was allergic to malt and I swear he didn't even raise his head but just gave me a refund and a half meaningful "sorry". If I was to have even ate a spoonful without checking my throat would of started closing over within minutes. Not only that, but I should of been told before even being served it that they'd ran out of the topping and either offered a refund or a different mcflurry rather than just what he decided to choose (dangerous!!!!)

2nd incident was today when I decided ill get another mcflurry, got it with all the right toppings including a delicious long blonde hair flowing through the icecream. I didn't realise that hairnet were a thing of the past.

Honestly I think that all the staff need a refresh on allergies and how to keep their hair away from the food because it's...

This has got to be the worst Maccies in Liverpool.....EVERYTIME you visit, there is a problem with stock, always something not available. Stupidly I visited tonight, avoided the drive through as queue was out on to the road,..what a mistake - I went inside and used the self serve point as I thought it would be quicker. There were people everywhere waiting for food...bags piled up high behind serving window for collection, God knows how long they had been there, the food inside must of been freezing (was still there when I left half hour later). There were more Just Eat riders getting served quicker than normal customers who were standing there like lemons. The staff behind counter looked so fed up...even the duty manager looked lost. My food order finally progressed from 'being prepared' to 'collection' hurrah! I walked up to counter and asked for my order...totally ignored....I had to shout loud "is anyone serving the 'collection' orders?" I finally got my food...and yes, it was cold. What an absolute shambles of a restaurant- I promise I will never go there again. This...