The Britannia Inn — Restaurant in Liverpool

Discriminatory against hidden disabilities and disgusting manner with customers. I went in person to see if they could accomodate a booking on Christmas day for my severely autistic brother. He loves to go out but needs to sit in a secluded area or he can't cope. They had 1 booth that would have worked perfectly and the manager on the day said it wouldn't be a problem at all to seat us at that table for 3pm Christmas day, he refused any sort of deposit up front and said that's not how they do things and that I'd be contacted separately to pay this, I even received a confirmation email of the booking with the time noted on it. A few days ago I received a call from a very rude woman who said they had moved us to 12.30pm instead, I said that I couldn't do that as I was working until 1pm and that we were already confirmed for 3pm, she said she'd put someone else at 3pm now and that they took priority as they had paid deposit, I explained how I wasn't allowed to pay a deposit and that it had already been sorted what time and table we would be sat at. She said there's nothing she could do and I'd have to speak to the manager. I spoke to him today just for him to explain that another group with a wheel chair user had booked after us and that was the only wheelchair accessible table and he refused to accommodate us. I obviously understand the struggle of needing a wheelchair accessible table, but a visible disability shouldn't take precedence over a hidden one JUST because it is visible. He explained how that was the only table they could sit and and I replied how that's also the only table my brother could sit at, so why did someone else take preference over him just because his disability is hidden but no less debilitating. The group who booked after us should have been the ones moved to 12.30pm and not us. If we had booked after them he wouldn't have moved their slot to accommodate us so why move us for them just because their disability is visible. We're honestly disgusted at the discrimination to hidden disabilities and the way we were treated and would definitely not ever...

Nice place for a quick bite to eat. Went in at tea time and it was nice and empty. Sat at the closest booth with a nice view across the Mersey. Like that you can order via an app or at the bar. Ordered via the app which was quick and easy. The drinks and food arrived super quick all lovely and hot. The chicken starter was soft and very flavourful highly recommend and the cheese garlic bread is delicious. The meals followed shortly after the starters delivered by lovely friendly staff. All condiments and cutlery were already the table and plentiful along with napkins. The food was really nice I chose the fish and the batter was just amazing melted in the mouth with fresh flakey fish it came with peas and chips. The peas were well peas lol but the chips were slightly undercooked and a little hard but still a nice meal I’m just being picky at the chips. Son got a burger and said it was cooked well and delicious and enjoyed the chocolate cake to finish (very rich chocolate flavour) Atmosphere was nice the booth we sat in was a little dirty with food down the back of the seats but that could have been the previous guests as it didn’t look like old food again being picky to try and find something to balance out a really good review Parking was plentiful and decent size car parks only criticism is at night it’s super dark and finding your footing and also your way out of the further car parks is hard would benefit from a little lighting again being picky Prices are reasonable and I would recommend and return to this place for...

It was severely understaffed. We were told there was a 1 hour wait for food when we arrived unless we had carvery, so we opted for carvery. We were seated at a clean table but every table around us was filthy. All covered in plates, food on the floor, everything sticky. There was an option to order by QR code but we ordered at the bar. The bar service was pretty slow and there was a queue the whole time we were there. Usually 5-10 people. We ordered our food but were told it was now a 30 minute wait for carvery. It actually took about 45 minutes for carvery to be ready. The food itself was nice enough but since the whole place was a mess I didn’t trust the food hygiene. While we were eating, a member of staff brought a dish to our table that we hadn’t ordered. When we told her it wasn’t our order she took it straight back to the kitchen without asking the surrounding tables. It was clearly for the two women sat at the table next to us. Five mins later she comes out empty handed and asks the women if the dish was for them. When they said yes she went back to the kitchen to retrieve the food. It felt like she had no idea what she was doing. I did feel bad for the staff because it was boiling hot in there and they were clearly understaffed, but also they had zero rush about them and didn’t seem very well trained to get the place clean or get waiting times down. Price was good and food was enjoyable but definitely wouldn’t...