Franco Manca King's Cross — Restaurant in London

It was a terrorising dining experience, where the manager had a bad day, and had a go on us, two families with two toddlers. In retrospect we should have left the restaurant at the beginning and avoided being the victim of a stressed manager. She was very annoyed from the very beginning. While we understand the frustration to work in an understaffed restaurant during a time of cost crisis. I think the way she treated us was abusive and manipulative. The moment we went to the restaurant, she ordered me to leave the gate area very annoyed while we were waiting for the table to be ready by another waiter (who is quite nice); she then said that the prams need to be stored in a different place (we folded to the side near toilette). She also shouted around to some staff that made pizza. She was in a horrible mood, but it was quite late and we were worried that children are hungry and getting tired, so we didn’t go away which in retrospect was a terrible decision.

We had a late lunch and toddlers were hungry, the restaurant was understaffed, we were in a hurry to order food. My friend tried to get their attention by making a hand gesture after having waited for a long time ( I later found out via google that the gesture was a provokative posture in Italian culture, but this is a fairly normal if informal gesture you do in China to order food in a street food stand.)She said loudly to the waiter that she wants us to leave asap. She also seeks to creat troubles for us by claiming that my friend pushed her while he was getting up and stood in the hall way. It feels like an endless trap we have fallen into. And the guests nearly start starring at us and with all eyes saying “you don’t belong to here”. It was this subtle thing, and helpless situation where you know that you fell victim of another person’s bad temper, she is playing a provokative game that you have lost from the beginning.

We have experienced so much race based micro aggression in life. And I am quite traumatised by this. This resembles one experience we had in tube: my husband, my self and my 3 years old were sitting in a tube, a group of 3 aggressive 12 or something years old got on, they were provoking and ridiculing our way of speaking, throwing cigarette butts to us and another Asian couple who look like tourists from the US, who looks like the typical victim stereotype Asian you will find in screen, we asked them to stop, but they don’t. My husband tells me to be calm as he said that the youth will not have any consequences for bullying but we may get into trouble if we have lost our temper to this bullying.

There were so many of such disguised micro aggression buried in daily life. At the moment I think that the best thing is probably not to go to this particular branch anymore. And in the future avoiding these people like the Reste raunt Manager...

Dear Restaurant Manager's

I hope this message finds you well. I am writing to express my utmost satisfaction with the exceptional service I received at Franco Manca, thanks to your outstanding team member, Anthony

From the moment I walked in, Anthony's warm and welcoming demeanour immediately set a positive tone for my dining experience. His professionalism and attention to detail were truly remarkable. Anthonio went above and beyond to ensure that my dining needs were met, making thoughtful recommendations and answering any questions I had about the menu with enthusiasm and knowledge.

What truly stood out was Anthony genuine passion for creating a memorable dining experience. He effortlessly struck the perfect balance between being attentive and allowing me to enjoy my meal at my own pace. His friendly and approachable nature made me feel valued as a customer, and it was evident that he takes great pride in his role at Franco Manca.

Anthony exceptional service transformed my visit into a delightful and memorable occasion. I believe that his dedication to providing outstanding customer service reflects positively on Franco Manca as a whole. It's evident that Anthonio not only understands the importance of creating a positive atmosphere but also takes the initiative to ensure each guest has an enjoyable time.

I want to express my gratitude for having such an outstanding team member like Anthony at your restaurant. His commitment to excellence has left a lasting impression, and I will undoubtedly be returning to Franco Manca for the impeccable service and delightful dining experience that he helped create.

Thank you once again for maintaining such high standards of service at Franco Manca. I look forward to my next visit and the pleasure of being served by Anthony once more.

Warm...

We went to this restaurant on Saturday evening and when we finished we asked for my partner's pizza to be boxed up so we could take it home and give us the bill. The waiter/assistant manager came back with a small salad box and threw it on the table and walk away to count the rest of the money takings on another table. We both looked at each other and were gobsmacked. First it was not a proper pizza box, and he just threw it for us to do ourselves and didn't say anything. Also no bill for us, he walked off to do other tasks. We asked another waiter to help us and get us a box as said how can we put this flat pizza in a salad box and why did he not do it for us. Then the other original waiter/assistant manager came and the manager came and try to say we should fold it in the small box, we said no it's a pizza, also why are we doing it, we asked the waiter to and why we pay service charge. We also didn't like his rude attitude to throw the box. They both tried to defend their behaviour and I kept saying we are your customer, you gave us a wrong box, we do not want to fold the pizza and also why are we having to box it up and he just said nothing to us and no bill. The manager a lady, said it was a long day and not his fault, so I said it's no excuse, I am your customer and if he can't serve after these long hours he is not fit for the job. He should not have been so rude and threw the box to us. The manager was very rude and defensive to me and kept saying he was right. I will never go to this place or recommend it at all. They do not understand customer...