This morning I had a truly humiliating experience at Greggs. As I entered the store with my scooter (which I always bring when I come here for breakfast), one of the staff members started shouting at me loudly in front of everyone, saying I couldn’t come in. She didn’t even wait until I was properly inside or give me the chance to explain – she just kept repeating “I don’t care” over and over, in a very aggressive and unprofessional way.
I was shocked and embarrassed. There are polite and respectful ways to deal with customers, but this behavior was completely unacceptable. Greggs is supposed to be a welcoming place, and no customer should ever be treated with such disrespect and hostility. I hope management takes this matter seriously and trains their staff to treat people with...
Read moreVisited for the 1st and last time yesterday.
I popped in to buy breakfast and use the toilet and have never felt so disgusted. The toilets were the worse I have ever been to. It was probably only a little after 9am and the floor was scummy with dirt, sink black and the toilet smeared with feaces... argh the smell - if I hadn't been so desperate I wouldn't have gone. I felt I needed to wash my hands after I washed them. Thank god for sanitiser in my car.
The chicken bake & cappo I bought before visiting the toilet and was highly disappointed when I got back to my car to find it stone cold and the cappuccino weak - neither were paletable and went in the bin.
Seriously needs an inspection to ensure this was just a one off, because it's certainly put me off...
Read moreWent into Greggs in Tower retail park at lunchtime. Great location and attractive looking restaurant, unfortunately they had no staff, the whole seating area was filthy, food all over the tables and floor, dirty high chair in the middle of it all,. I used the bathroom which was also very dirty! The poor girl behind the counter was asking for help , we cleared the cleanest table we could find ourselves and even when there wasn’t anyone waiting to be served nobody came out to clean the floor and tables. Very unhigeneic , put me off using it again . Such a shame as Greggs is very popular but the bad service will...
Read more