Le Hope Balti House, Rainham — Restaurant in London

I have been a customer since 1995 but will never use this restaurant ever again. The food is great. Collection is fine. Due to Covid I ordered a delivery at around 1840 via Just Eat and was advised that the estimated time of delivery was 1950. I advised the delivery person to be careful along the passageway as it was uneven, knock at the door and leave the bag on top of the wheelie bin and I would come straight out. At around 1920 I noticed it was out for delivery and waited at my upstairs window looking for him. At 1955 I contacted the restaurant and question that the food had left them almost 40 minutes ago and was assured the driver had pressed the wrong button. I waited in the warm for a knock n the door but at 2010 I received a notification that it had. been delivered. The driver had left it without knocking so I rushed downstairs to find stone cold Keema Naan, Cold Chicken Korma and Onion Bhajis. I have two dogs so if anyone had even tapped lightly on the door they would have barked loudly to alert me. I called the restaurant and they did offer to send fresh food but I have to be up at 0600 in the morning so it was far too late. It is now 2100 and I have only just got off the phone to Just Eat. A whole evening wasted.- no dinner - off to bed on an empty stomach. If the food is still outside when I go down to secure my house it is going in the bin so the foxes don't leave it on my doorstep. They have lost a the future custom of a person with 26 years of custom. Diabolical!

Last summer they delivered over an hour early when I was...

Horrendous. Didn't let me order online as they don't deliver to my postcode, yet their menu finds its way through my letterbox. They agreed to take my order over the phone but couldn't apply the 10% discount for ordering online, as I was ordering over the phone. Food arrived fairly quickly, however I wish I didn't arrive at all. The samosas were hard and dry and over cooked, could even say reheated more times than they should've been to pass as remotely edible! The onion bhaji was rock hard, my bin didn't appreciate that. The curry's, one chicken Masala, one lamb Masala, one chicken jalfrezi, all arrived drowning in oil and grease, about 2cms of the top layer for each container was a translucent concoction of grease, fat, oil and whatever else, I don't want to know. They even chucked in a free main for the order being over £50. Which the mixed balti I opted for, arrived as small chunks of brown curry paste, clotted together swimming in a circular pool of oil. Reminiscent of what you'd expect to see in your toilet bowl if you dared eat any of the dishes they delivered. Tried this place once and never again, I'll also be contacting the FSA (Food Standards Agency) and local council health...

Le Hope? More like No hope Ordered an Indian from here last Friday. Waited nearly two hours and it exceeded the expected delivery time by 70 minutes. Called up , I was told it’s on its way, to then wait a further 40 minutes.

Once the food arrived, The Lamb chops had a burnt taste not the quality they was a few years ago. Ordered a saag alo… I’m sure it was a veggie curry side dish. Had 3 potatoes in , green beans and sweetcorn. Sorry but where was the spinach?

Lamb tikka madras. Proper average very bland zero flavour.

Keema rice was ok.

Naan bread cold and soggy.

Poppadoms - probably best part of the meal

Do not waste your money ordering from here. I never leave reviews but this is out...