Miller & Carter Harrow — Restaurant in London

Review of Miller & Carter

I recently dined at Miller & Carter after hearing a lot of good feedback from friends. I arrived with high expectations, especially as it’s known for quality steaks and a great dining experience. Unfortunately, my visit did not meet these expectations.

The ambience of the restaurant was certainly pleasant; it had a nice atmosphere and felt inviting. However, the actual dining experience left a lot to be desired. I ordered a medium-rare steak, anticipating rich flavour and perfect preparation, but it wasn’t tasty at all, lacking the depth and quality I was hoping for.

We were in a large group, and it seemed the staff struggled to manage orders accurately. There was confusion around who ordered what, and the servers didn’t seem to have a clear system to differentiate orders, leading to a lot of mix-ups.

The biggest disappointment was with the service itself. One of the servers had her hair fall into the food while serving, which I pointed out politely. Initially, she ignored my comment, and it happened again when she leaned over to place food on the table. When I repeated my concern, she didn’t apologise but simply left the food as it was. This was both unprofessional and unappetising. For a restaurant of this standard, uniform policy must require staff with long hair to tie it up above shoulder level or wear hair nets for hygiene purposes.

Overall, the staff seemed overwhelmed, and the service felt disorganised and inattentive. For the price we paid, I expected far better service and food quality. Could do better – I left feeling that it was not worth the amount spent. With some improvements in staff organisation and hygiene standards, Miller & Carter could offer a much more satisfying...

Visited this M&C branch several times, but this was by far the worst. Six of us, including two children, ordered medium steaks and all were delivered rare to raw. When food check was performed by staff, all seemed OK, as the steaks had only just been delivered. However when cutting into the middle of one of the steaks, it was raw and the waitress was called. No we didn't want it refired as the the consumer was put off because of the rawness. When we were surprised that the steak had been included on the bill, we were told "Well you ate it." When the manageress was called, we were advised that we had put her in a difficult position. Masters of Steak? No, Masters of Passing the Blame onto the Customer. At least we got a £10 gesture, but they lost six loyal customers. Edit: Following the Manageresses response: 1. No, most of the steak was not eaten - the largest part of the 7oz was raw and uneaten. Having experienced the rawness, my Fiancee was put off of consuming anything else. 2. I made no complaint, per se, of the other steaks, but made a warning observation in my review for the sake of other potential customers. 3. "to which you had cut her off and became quite abrupt asking 'so what are you going to do about it?'". No, I'm not an abrupt person, nor am I rude like you. The discussion had stalled and was going nowhere, so I said "so how are we going to resolve this?" Your response was written in the same rude vein as the complaint was originally dealt with, proving that you and your staff should attend a customer awareness course. I would add that we visited another M&C yesterday and had food that was excellent, customer service which was second to none, and where we were treated like...

We spent our evening with miller and carter Harrow today as our daughter wanted to eat steak. We live close by and we always loved the meat there. All went well, when the bill came, it was more than we had accounted for. Young menu says it starts at £14.95, but the bill came to us more than £40. We had two young meals ( children). The waiter was a trainee, so he brought his senior colleague. She did highlight that the children menu starts from £14.95, not necessarily be the same price, there is £2 supplement on the steak mains. So I asked it's fine to be £16.95 but it's more than £20 what have they billed individual for a set menu price. She immediately said, I don't know, I don't decide on the menu. Then I asked her to show the menu card to show why there is no individual price if billed individually, she took so defensively and started accusing me saying I am rude. I tried to explain that things are not adding up and the menu card pricing and the actual bill is misleading. I wish I had stayed at home. My daughter came crying home saying it was a bad day while we went with happy feeling to eat there. I have no complaints about the food or the waiter who served us. Thanks to that, that's the only comforting points. Will I ever go back there? Only time will answer.

Edit. After reply from M&C. The server apparently did not mention that she pointed her fingers to the door and told us " the door is that way". Only then we had to mention that it was our intention to highlight the misleading menu which was never Heard. Sad to see how this is turned out. M&C was our favourite goto place for important occasions in the past. We will take a...