Mr Chips — Restaurant in London

Went to Mr. Chips this evening to order fish & chips x 3 , a saveloy and 5 x curry sauces, no chip and pin, cash only, it happens, no problem, long queue, which is understandable for a Friday. Got home in Chipstead, only to find that they got the order completely wrong even though I asked the young lady to check if it was all correct before I left only to get ‘yes I checked it’, got home, they gave us three regular cod instead of two regular and one large, missing two portions of chips and a saveloy and curry sauces. Called them up only to hear they got my order mixed up with someone else’s. Had to go back to collect the rest, the owner apologised but no offer to compensate or offer anything for the trouble. After all, my dinner was getting cold at home. Collected and went back home, cod was cold, chips were not good at all, really starchy and the curry sauces had been severely watered down with no flavour and very cold. I just paid £28 for an average quality takeaway and below average customer service, not great. I have been to Mr. Chips several times before, fish was great, lovely fish, batter is crispy and light and the chips are normally okay’ish which I can live with but after this evening, I will just have try elsewhere locally, very disappointed! Shame as I love to support local businesses and we always go out of our way to do that for our...

Zero Star Rating! Doesn't deserve 1 star

I ordered a fishcake which was clearly burnt — the blackened part had been removed, leaving a hole, then covered in batter to disguise the issue. It wasn’t even a battered fishcake to begin with. I called the restaurant directly and the manager said there was "nothing he could do" and then hung up on me. Completely unacceptable service. I understand refunds go through Deliveroo, but my point is: this fishcake should never have been sent out at all. It was knowingly tampered with and in no condition to be sold. Shocking.

The most troubling aspect is the apparent decision to serve food that was knowingly unfit for consumption, presumably to avoid wastage. This raises a broader concern: if food is being deliberately altered to hide faults, what assurances are there that food is being handled safely at all? What would stop the kitchen from picking something up off the floor...

HAD FAB FRESHLY COOKED COD & CHIPS TONIGHT. I've been using Mr Chips for 24yrs now, the kids love it too, thought it was time to leave an updated review since the new fryer has started there, & having had a chat with the actual owner last week, who's been there 30yrs! & is there daily overseeing quality, portions etc.... hence I'm a bit shocked to see the odd low star review, it's a shame that an unhappy customer cant go into the shop & explain the problem, which I'm sure would be rectified, instead of trying food once & jumping straight onto social media leaving scathing reviews. If I've ever had a small problem, staff have been happy to sort. I too asked why the actual chips are small, & it's due to the summer drought stunting potatoe growth, I remember seeing it on the news! Portion sizes seem o.k to me, as think the older guy that recently left dished out far too many chips for...