Pipe Major — Restaurant in London

Went there for Christmas dinner yesterday evening with a group of 9, table was prebooked from the 29th Nov. Upon arriving the table was not ready as we were told the people who sat there haven't finished. Ironically, when booking it said 2 hours slot. We waited over half and hour for them to sort something out. They were scared to tell those people that the table was prebooked from 6:30pm. Common sense would to put a "Reserve" sign or tell the group that the table has been booked from 6:30 onwards. The female staff with piercing was well rude, moody, arrogant, didn't have any courtesy to apologise or smile and giving lots of dirty looks. So were the other staff. Their appearance looked dirty considering it's a Christmas season on a Saturday. It wasn't even busy, (after reading some of these reviews, no wonder why..)Table where we sat was still awkward with a round table joined with a rectangular one. The female staff placed a bunch of knives and forks, on top of napkins without folding them(although she did it for the others as we were observing them), it was quite awkward to take the cutleries one by one, like we were inferior to them. Food were cold, vegetables were soggy and wet looked like they were leftovers from before and not fresh. Potatoes, parsnips looked like they've been under the heated lamp for hours. Gammon was dry so was the beef, looked like they've been under the heated lamp for far too long. Pricewise, charged us like central London prices but no way near their level. There was a foul smell coming from the kitchen each time they opened the door. The nachos smelt off and disgusting. Spoke to the manager at the end and he seemed surprised when I mentioned about the nachos and the attitude of his staff. We have been to this pub many times before and skipped for the past 2 years, but what a massive let down in service, staff, food and atmosphere. Spent nearly £200, not worth it at all. NEVER COMING BACK AGAIN! And you wonder why pubs are closing down because when people when do make the effort to support these businesses, this is how...

What should have been a lovely Boxing Day meal with my dad who has dementia and PSP was the most stressful time of eating out in my 44yrs. I honestly have never had a worse experience. Firstly, we were given the incorrect menus so there was confusion on what deals were on and what we was or wasn’t allowed to order to quote the bar staff when asking what we should be using they said “we don’t know, everyone is doing different things”. Eventually we were told we can use a Boxing Day menu that didn’t exist. By this point we had been at the till for a good 30mins trying to resolve all this. Then, my dad who cannot walk unaided needed to use the disabled bathroom. A member of staff opened the toilet and didn’t leave the key and my dad who falls very easily was locked in the toilet on his own. When he had to use the bathroom for the second time, the manager would not let us have the key and stood there arguing with us about it, in the meantime, my dad slightly soiled himself. The manager agreed to wait at the toilet with him, so he didn’t get locked in again Then to top it all off, I had the worst carvery I’ve ever had. God knows how long it was sitting there but the meat was dry and chewy and the potatoes were rock hard. I must commend the bar staff for doing their best. They was pleasant and apologetic but this was hands down the worst experience I’ve ever had when eating...

This use to be more favourite please to eat.. eight years ago, I know it’s been this as I spend my birthday with family there. Now I wouldn't dream of it! The place has gone down in quality, level and overall inexperience. The second you in after passing the chainsmokers outside the entrance who are not eating but drinking in their groups using it as a pub, swearing and being loud, your meet with what I can only describe as miserable staff, no more happy hellos making you feel welcome. Being shown to your seat only to find to find it dirty torn and unclean with a messy floor with falling food that has been there all day on a carpet that’s covered in dirt and worn out with so much grease stains it’s practically black. The food is ok and well cooked, not as good as when the head chef a tall man use to work there who made sure everything was to a high level! The food station were sauces, gravy are kept was totally unkept and messy. Sitting down to eat having to smell cigarette smoke wafting through the windows is very off putting and watching people using the gambling machine in a place originally designed for family’s. Toilets, once again messy and floor littered with tissues and mess. As speaking with other people who use to visit here have found the experience to be the same. Hope you can amend this and have it return to a place of a...