Roma Bella Pizza — Restaurant in London

I ordered online, witch I have done a few times now. Although I have become a little bit hesitant in doing so because like an old box of chocolates you never really know what you are going get. In the past the pizza was always consistently fresh and well cooked, But as time has passed it seems they have let standards slip. On one order I received my pizza but it was the incorrect size and when I informed them they refused to correct there mistake. Then the last time I ordered from them the pizza doe was still raw and the cheese wasn't even melted. I didn't bother to complain because I already know the out come of that one. I can't really say the food tastes bad because even when it wasn't cooked properly it still tastes good and it always arrives hot the waiting time is reasonable also. I Just feel they need to pay more attention to detail and not send...

not good service, no sorry just "it was a mistake" not the first time. what am I meant to do with that, should I wait another 40 mins to eat with half my meal here already. went into the shop today to get a refund, and I was told I had to go back to just eat, this was after the person told me to come in and get a refund, so wasted my time again, rude not helpful, I will be adding pictures and a link to the report from the food standards agent, wait till you see the hot wings they sent me, you will never eat from this place again trust me, black inside nasty cheap frozen chicken, lazy shop doesn't look like they make anything fresh, take away Nightmares, I don't think even Gordon Ramsey...

Placed an order through their website, 15 minutes later I received a call from the manager saying I have to buy pizza in order to get a delivery. Despite spending over £25 on 2 lasagnes, garlic pizza bread and desserts. He said I'd have to add a medium pizza to the order. I explained it doesn't state that on their website, to which he rudely replied so what I'm telling you. He stated lasagne is a side, which is also not listed as a side on their website either. I called back asking to prepare my order so I can come and collect. I was then told it wasn't about delivery, its about the order. When I said I'd leave a bad review, he began to swear and accuse me of...