Saffron — Restaurant in London

This Restaurant we usually visit annually for family occasions, Visited this resturant for a family birthday, arrived at 7pm waited hours for food. We where one of the first tables to arrive and the last to leave. Waiters competely ignored our table only coming to our table when we comtinutely asked for service. Didnt actualy get our starter until 9.30pm and to top it off we waited an additional hour for our mains, we ended up leaving at 11.30pm. The waiters brought out our dinner plates and the majority of my family recieved dirty plates which had on splats of curry and where greasy, which the waiter had attempted to wipe off with a tea towel before placing down, he explained that this was a dishwasher issue but he was wiping those same plates and he obviously saw that they where not clean. another member of my family requested a clean plate two times, botge where dirty and the third time was acceptable. Just to note the starters of vegetable and meat samosa's where bland. When our mains finally arrived a few dishes where stone cold, my cousin ordered a tandoori chicken that was over cooked, tough and had a Suspicious black Chunk included with his chicken, when he questioned the manager he stated that he wasnt sure what it was and that it could be some other type of meat. My aunt ordered a biriyani which came out stone cold, we flagged this with the waiter and he said that he would microwave it, we dont know how long they had the batch of biriyani and everyone knows that reheating rice is a big no, and we dont know how long they had kept that batch of biriyani for doubt it was fresh. Totally ridiculous that they did not offer her a fresh dish, she refused to eat it and that was taken back along with a few dishes that our party refused, obviously we know that all food wont come at one time but by the time side dishes had arrived to accompany our mains they where cold. The waiters kept missing off dishes and drinks that we ordered, my cousin in laws mum waited over 45mins for a lemonade and many of us had to constantly remind the waiters for our drinks By the end of the night everyone was completely fed up as the level and lack of servuce ruined my cousins birthday celebrations. When we tried to talk to the manager about our lack of service and our experience he bacame very belligerent and irate with our table, and refused to accept that the majority of the food provided to our table was not up to par and the service was non existent.

Because the service was an aboslute shambles we asked for a discount for our table, as it was not fair to pay full price for the experience that we had endured that night, he removed two dishes from the bill, not all of the dishes that we had requested to send back. That was not adequate enough as the majority of our table had issues with their meals.

Also one of the waiters that was serving another table dropped a bowl of curry over my uncles traniers and jeans. Broken pieces of plate went everywhere narrowly missing the small one year old asleep in the pram.

Totally unacceptable did not receive an apology from the restaurant, after the experience they still expected full bill.

Also ruined the suprise that we had a special cake made for her birthday. She was very upset and contacted us after to apologise for the poor evening that we had experienced in saffron.

Summing it up our family will not be visting this restruant , we wouldnt like for someone elses night at his venue to go the same way that ours did. You completely ruined our cousins birthday meal. Word of advice of you cannot handle a full resturant and large bookings then dont accept them, it was a absolute shambles. After years of attending in large parties we will no longer be attending The resturant. We can find somehwere that has far more competent and equipped to handle...

Wonderful place to have your Lunch / Dinner. I understand from the owner that the Restaurant is now under new Management, and I can say confidently that they have delivered the change exceptionally well. This was evident when other customer who reviewed said there is a change in management.

Service: Excellent customer services by the front staff and at Reception. The first impression is the most important part in Restaurant Industry and the staff at front nailed it. The front staff welcome us with a warm smile and take us to the table. Throughout the time we spend in restaurant Front Staff and Reception team constantly keep us updated with our order. The staff were Polite and so engaging, you cannot give less than a 5 Star. They made us feel welcomed and gave us an amazing experience. The staff truly cares about customer experience.

Food: This was our first time we visited the place and were not sure about the quality. But I must say the quality was OUTSTANDING. Each and every item we ordered looked so fresh and was hot as one have it in their own home. The food portion was more than enough, warmness of food kept the taste alive, and definitely authentic Indian taste. I bet you will not miss the taste of restaurant in India.

Price: Looking to the food portion and the price I can definitely say it’s quite reasonable. It only cost us £28 for 3 people, including starter and main. I mean what else one can expect, and remember the key here was that the food quality was par excellent.

Location: The restaurant is on Rush Green road. The parking is free on near by street after 6.30pm so it suits if anyone planning to go for Dinner. I would like everyone who reads my review to visit the place and witness the taste of the food and service. Also, it is under new management so worth giving try to see what hard work the new team has put into it. I would like to come back here again and again.

I recommend...

Visitied the restuarant for the first time and it won't be the last! Firstly, the staff were most welcomming and made sure the entire experience was enjoyable. The food was superb - we tried a few different dishes plus some vegetable sides so to taste a variety of flavours. Chicken Madras, Karahi, Rogon were all authentic, seasoned to perfection plus piping hot. Recommend the Bhindi (Okra) Bhaji as a side dish for any of the above! Looking forward to the next visit!

5-star rating and most deserved. Exceptional food and fantastic service. By far the best Dhansak (Chicken) I've eaten! Varied menu meant that we could order quite a lot of different starters and sides to go with the mains too. All friends more than happy with their meals. Overall - perfect, great stuff guys! Will visit...