The Restaurant Hub, Heaton Park — Restaurant in Manchester

Really excited when it was announced that this was opening! This is our local supermarket and the concept seems super.

Thought we'd pop in for a milkshake and a nosey when out for a walk. Totally took the wind out of our sails.

Waited by the till for 5 minutes and nobody acknowledged us. So we then ordered on the screens and hovered around the collection area. 15 minutes later we still hadn't been acknowledged or given our milkshakes. Three staff members were just stood chatting in the corner and it became apparent that they weren't being made. We eventually asked, and they looked puzzled before one of them, popping her chewing gum, ambled over to the receipt printer (brazenly lying in suggesting that it had only just printed).

When they arrived, we were told there were no lids (a little awkward), and were provided with thin straws that were useless for milkshakes. We ended up popping back downstairs and buying some from Sainsbury's just so that we could drink them.

The actual taste was great! Which made it even more of a shame that the experience, service and packaging rendered them unenjoyable.

We were desperately excited to try the food, maybe even regularly, but think we'll swerve it.

Crying out for some managerial expertise! Awareness was...

Hi Myself and my husband visited your restaurant hub at Heaton Park on Saturday. We both ordered a hot drink and a meal. The drinks arrived and my husbands meal however mine did not turn up. We told the waitress and she brought us the wrong item, took it back to the kitchen and after 25 minutes my food still didn’t arrive. By this time my husband had finished his food and when we asked again the staff member just said ‘oh sorry about that I’ll do it now’

This is not good enough there were plenty of staff on shift, the place wasnt busy and they were just stood behind the counter laughing when I’m sat there waiting for my food.

I think the staff need a good shake up as they don’t look like they want to work i the place, not friendly and look half...

Go up to the counter. Two staff behind counter. One hiding round the corner on the phone. The other preparing another order. About 5 tables occupied in the cafe. Staff ignore me for a full 5 minutes. Blanking me. Other customers asked if I am being served in the queue. Then staff member goes to a till (away from where I am stood) and bellows over: Yes! Walk over to the other till. Place order. Pay. Food comes. Order is wrong. No cultery. No napkins. Go back to counter. Ignored again. They keep the cultery and napkins behind the counter, so cannot self serve. Wait another five minutes. Give up on correcting the order, as this is going to be more trouble than it is worth. Surly slamming down of cultery when asked. Eat and get out,...