The Bay Tree Restaurant — Restaurant in Mid Sussex

We booked a table for 8 of us the night before our wedding at this hotel and the service was terrible - they were doing a spa offer on group on and as a result of that they had an influx of restaurant bookings and it was obvious that the staff couldn’t cope with numbers. We waited nearly an hour for starters and then when we eventually got our mains my nephew got his after we all finished eating and then gave him his sauce for his dish after he’d eaten it all! Safe to say we complained. We then came back 6 weeks later for my birthday and went in the restaurant for breakfast, we were put in a booth by the entrance and were pretty much ignored, wasn’t asked if we wanted tea or coffee just left us to it. I wanted to ask if I could possibly have poached eggs as there was only scrambled on offer but nobody even came near us for me to ask the question. It is apparent that they have a lot of “Saturday” staff and that’s when the problems arise as it doesn’t seem like they care. Last year the service was faultless but the staff they have now don’t seem interested. I would have given this a lower star review but that didn’t seem fair as the food is outstanding - it’s just a shame that the waiting staff let their...

The food was amazing however the service couldn’t be more opposite! It took 10 minutes each time to get a drink (it wasn’t even busy) and even then the wrong drinks were given to us. All of the staff are miserable and the atmosphere is poor. To top all of that off my partner ordered a ribeye steak and received a sirloin then the waitress tried to pretend that it was in fact a ribeye. I work in a steakhouse so there was no fooling me. It was a great shame because the food was so incredible and the service let’s it down entirely. Will not...

When I first I read the reviews I was skeptical in coming but because I was in the area, I thought hey, lets give it a try. Now after eating there, I am glad that I did. The bar lady and staff were lovely, food came in good time and the chicken Makhani was delicious. The presentation was also great but unfortunately I didn't have the presence of mind to take a picture beforehand but here is the result..lool. I would highly recommend for anyone...