McDonald's — Restaurant in Milton Keynes

I walked into this establishment with one goal... Satisfaction. This is how my journey went. As I stepped foot through the crystal clear double door, I feel rejuvenated. All my guilt, all my fears, all my worries... Gone. Dissipated into what was the joy of this establishment. The fresh aroma of grease and BO filled my nostrils with joy, dissolving what was a dirty smell being emanated from the nearby Nexus Business Solutions. As I continued venturing deeper into heaven, I rest my eyes upon the sleek and slender self service kiosk, towering above my head. With my outstretched arm, yearning for the pleasure of a bigmac, my index finger slowly compressed upon the 'Start' button, edging me closer towards my inevitable heaven. Having swiftly selected the 'Eat in' option, I began to place my order. Large big Mac. Large fries. Large strawberry milkshake. My order was almost complete. I drew my finger towards the deserts tab, setting my mind upon a creamy caramel mcflurry, disaster struck. The McIceCream machine was broken. My dreams were broken. I was broken. Tears rolling down my face, I saw a tall slender figure approach me, doused in sweat. Too embarrassed to look up, I kept sobbing with my head in my hands, pointed firmly towards the ground. I heard the soft voice of the employee reassure me, pledging that the machine would be working on my next visit. As if it was the voice of Jesus, I was revived. I was back. My dreams, soon to be a reality, were back. Having accepted the dilemma I was faced with, I pressed my finger upon the complete order button, completing what could be seen as my application to heaven. I swiftly walked over to the nearest table, placing the sleek, greasy, green and slender table marked on the pearly white surface. Having waited for just 27 minutes and 43 seconds, the same slender figure placed my tray of joy onto my table, taking back the table marker and wishing me a good meal. I quickly ripped open the big Mac box, revealing the towering mess. I picked up the big Mac with a firm grasp, slowly opened my mouth, and shoved the big Mac deep inside my gob. Gone. One gulp. One moment of pleasure. One moment of joy. The flavours burst around my tongue, filling my mouth with delight. The fries, crisp to perfection, drowned in the establishments finest McGrease, extending my stay in heaven. Having devoured my heaven-on-a-tray, I reluctantly stood up, taking a firm grasp on my tray. I sauntered over to the ominous silver plated bin, slowly tipping the refuse in. Having reached my satisfaction goal, I turned towards the counter for a final time, waving goodbye for now. I took in one final dose of the aroma, and headed for the exit. I stepped foot outside. All my guilt, all my fears, all my worries... Back. It seemed like...

When I placed an order using the app at the Linford Wood McDonald’s MK14 6FG store today, before confirming the order, the app asked if I would pick it up in Kingston MK10 0BA. I immediately chose no. The app showed that if it was not in Kingston, please instruct me. At that time, if you can't find the McDonald's at that location, please contact the staff at that store. They will help you choose the correct location. So I contacted the staff at Linford Wood McDonald's and I immediately asked a female staff member (she don’t want tell her name to me after the incident)how to choose the address. She then picked up my phone and pressed a few buttons and asked me to wait for the number to pick up the goods. She then returned to the kitchen. When I took the phone back, I found that the delivery address was not Linford wood, that is Kingston. I was very surprised and I immediately called again. She disappeared. So I contacted the store manager Cameron.The manager Cameron had a bad attitude at the time. He kept saying that we had already placed an order and he could not and would not provide assistance. We had to go to Kingston to pick up the foods,I explained that the female staff member was in a hurry without seeing clearly. I urgently needed to place an order over the phone, but the manager kept repeating that he couldn't help. During the period, two elderly people (white people) had problems with their orders. The manager went to help. The manager was very nice and had a smile. But when he went back to explain to us again, his attitude was so routed

The time was 16:16 on 13-8-2024. The location MK146 FGYou can look back at the CCTV and clearly see that his attitude was very rude and he kept using gestures to stop us from speaking. I don’t understand why he treated me Is your attitude different from other customers? l felt very sad ,I believe it is discrimination. He claimed that his employee was at fault, but there was nothing he could do to help me and didn't even apologize. He said he can’t help to phone to kingston Mcdonald shop to stop or refund the order,He insisted that I must go to Kingston to pick up the foods.He did not provide any assistance and his attitude was to be polite. In the end, I could only take my hungry disabled mother and another family member to drive 5.5 kilometers away and take 12 minutes to pick up my cold food in Kindston while we live in Linford.

What's most disappointing to me is that he always knew that his employees made a mistake, but they didn't even apologize. I felt offended and discriminated against. Because l am Asia?

In fact, I believe the whole thing can be solved easily, but he refused to provide a solution. I don't understand why the McDonald's employees made a mistake and...

Although conveniently located never had and hot food, always luke warm which is never good (means it's cold when the customer gets it home). Unfortunate visit inside lead to finding unwelcome guests of the country loitering and making demands of staff.

Updated review, I've had to downgrade my review due to poor customer service from both McDonalds & Ubereats. This is in response to a delivery which turned up COLD (through the packaging!) even the driver felt that it was cold and rushed off before a complaint could be raised (who took an hour to deliver it), to add to this when i contacted the Great Linford store and asked for a refund due to the cold deliver he refused and suggested I take it up with Uber and then after I informed him that I would offer a negative review put the phone down on me in mid conversation, I had to contact another store in order to get the telephone number which although was helpful did in fact provide me with a wrong telephone number as none is listed on the receipt or on either the McDonalds App or Ubereats App or either website.

I later contacted Uber requesting a refund as suggested only to be flatly refused due to not informing them within 24 hrs of the issue, although I understand the reasons for this, however it is also not mentioned as a deadline to make complaints on the App or Websites (either McDonalds or Uber's) or any accompanying paperwork (i.e. receipt) with any delivery.

As you can see this is clearly blame being shunted between McDonalds services and Uber's which is certainly not best practice at all.

As a result of this I had to order takeout from a more local food delivery service who provided pipping hot food...