Greggs — Restaurant in Newcastle-under-Lyme

greggs talke.This place either is sold out never do enough or shut early.If your staying at travel lodge talke dont rely on eating at the greggs on top of that the bloke there late 40s or older mostly grey hair as a bad attitude and has not got a clue about customer service they were still open another half hour was only 3.30pm but he wouldint do somit as simple as ham toastie complete bone idle and they will lose customers through him alone.He also blamed us for there stuff been in wrong place and labled wrong,yes i was puzzled to haha.He also does it when no one else can hear him.Buy food on way here if staying this travel lodge.And before customer service even bother to reply most of the uk now know all companys customer service workers are trained to reply to bad reviews with the same thing that goes for any company from kennels to shops to food outlets anyone.With we dont recall you staying here,i think your onabout a different one and its a mistake,please contact customer support to resolve this or email us,we would never do this customers are priority.Well most of us do all that but companys make that reply to make people reading the review think that the person who wrote the review as not done things the right way to resolve it,well most of us have done thankyou.And yes i know you pride yourselves on customer...

Stopped here for a quick bite to eat, a drink and the bathroom. Asked about a toilet and told by the (male) Greggs Supervisor that there were no toilets. I said I thought that was odd as it’s a small service station but he said it was not a service station even though it’s owned by EG Group who operate service stations. Ordered but got the wrong drink but took it anyway.

As it was pouring with rain, thought we would just stand inside to eat sandwich but then the male supervisor came over to say that we could not eat inside as he had not charged us for that. I asked how he could charge us for sitting in when there was nowhere to sit? He said something about their Manager advising if less than 10 people in then don’t put chairs out??? 🤨 and I should make a complaint.

I said really, and I repeated my question. But. NO answer or fair explanation given.

Not a good standard of customer service received by a so called Supervisor!! Maybe he needs therapy to help with his phone addiction as well.

Also there were toilets behind the two tables and chairs stacked up by the side, so he also lied to a customer.

I would not bother stopping here. Find another Greggs as there are many on most routes..

Seriously...

This review is closely tied to my experiences at Gregg's over the past 6 months. Unfortunately, the staff rarely greet or smile, appearing miserable every time I visit to order food. It's a basic expectation of customer service. I'm unsure if it's a management issue or personal matters affecting them, but the lack of hospitality makes for an unwelcoming experience. Proper customer service training is necessary to improve. While some of the female staff engage in conversation and occasionally smile, the male employees often convey a "order your food and leave" attitude. This morning, I walked in with a wide smile, greeted with a cheerful "good morning," eagerly awaiting his response. However, he simply stared blankly at me and asked, "What do you want?"

I know it's your job to serve food, but it's also important to have basic manners. It is part of your job. Hoping for...