The Redwood Brewers Fayre — Restaurant in Newcastle-under-Lyme

Wow..wow...wow...The Redwood Brewers Fayre is the absolute pinnacle of disappointment. I dont normally leave poor reviews, however on this occasion i feel my review is warranted.

We came here for a birthday meal, tonight 19/08/2024 now to be honest, it was a last minute decision...that's on us but 5 of us were hungry and the one in Crewe we believed is closed for a refurb.

We decided not to have starters ( I'm now thinking this was a good choice) so we launched into ordering mains and puddings, 2 large mixed grills, fish n chips ( not available) so ended up with scampi, and a couple of chicken burger type things, puddings were a crumble, 2 cheesecakes, fudge cake and apple pie. The mains turned up and the first thing that struck us were the portions...they were woeful, I'll admit yhe steaks were cooked as requested but my God...can they make the portions of chips any smaller!! Peas...smallest spoon available, 2 very well done ( burnt onion rings) now taste wise...OK...not great but I reminded myself that this was a cheap n cheerful place to eat..in the end..not really cheap and certainly not cheerful.

Anyway..I digress...the others seemed happy with their choice, if not very stingy on the sizes. They eventually agreed to 'give us' an additional bowl of chips. Now we waited Iver 30 mins for our mains plates to be removed...now in some cases in a busy restaurant this could be considered acceptable, with a restaurant with 12 other diners this was not. A couple sat on another table had also been complaining about their food and promptly left...we were kept waiting for our dessert. Two members of staff were busying around (seemingly the only 2 working) whilst the manager was very busy...on her phone ( obviously not checking reviews for her establishment). In the end my wife had to ask for the plates to be cleared from the table. This was done in stages, 2 plates removed then 10mins later the rest removed. After a further substantial wait our desserts started to arrive...the first was slammed down onto the table...and I'm not kidding...the attitude which actually shocked me made me think we'd actually gone to one of those Karen's Diners where you pay for poor service!! So...complaints on the dessert..I haven't seen skin on my custard like that since a primary school dinner, the crumble wasn't really a crumble, my pie edge was stone cold, the cheesecakes looked OK and the toffee pudding wasn't too bad...apart from whatever excuse it was for custard. So...all in all..this is an experience that I really don't want to repeat or other make the same mistake...always check reviews first.

Will we return...we will not...will we recommend...we will not...will I leave a review...yes I have. #BrewersFayre... sort this place out and get a manager in who actually cares about...

We came last night to let our children have a play in the indoor soft play (we pre booked a session which we were told was from 5pm - 7pm) upon arriving we were told the session was 1 hour and that our pre booked table was not available due to others that had not left so we were given someone elses pre booked table 🤷🏼‍♀️ it was rammed with children (which I know isn't a bad thing but some of the children were BIG and were throwing themselves around, knocking the toddlers around aswel as another child punching and taking his anger out on the equipment which also nearly sent one of mine flying when he punched it towards her... there was no staff over looking to tell the parents to keep their children under a bit more control) we eventually left after just 45 minutes and decided to go for a meal as the resturant area seemed pretty quiet. We ordered, my partner got the table number wrong but corrected it straight away after coming back to the table from ordering and realising of which the lady went into the back and told them and said it was all sorted. We sat there and waited and watched how others were getting upset, chasing up their meals and even leaving, saying they had waited nearly 1hr & 30 mins for their food. We gave them the benefit of the doubt as we ordered really simple food but we ended up waiting ourselves over 1hr to which at this point the toddlers were extremely hungry, upset and it was getting onto being quite late. We chased it up to which the waitress finally came back to us asking what food we ordered..... she went away and came back saying food would be on its way, it turned up 10 minutes later and she said that it was OUR fault that the food was late due to the mistake of telling them the wrong table number EVEN THOUGH WE CORRECTED IT STRAIGHT AWAY. There was NO appologies, no thank you for waiting, not even a chase up to see how our meals were. The service is shocking, zero customer service skills and just plain rude. We could understand if it was busy but it wasn't even a quarter full. We felt like we were putting the staff out with asking if they could chase the food up and if we could have some sauces after the food arrived.. so unwelcoming and miserable. Won't...

Visited today and unfortunately we won't be returning anytime soon. For a Sunday the place was empty, I think in total there were 5 tables in use and 2 of them ordered food after us. Some of the bar staff were rude, and the duty manager on shift wasn't even interested in what we had to say, she was to busy looking at the unfortunate list of people who were booked in!! The carvery meats looked dry and we actually overheard another customer stating this whilst at the bar so we decided to order from the menu. We waited approx 45mins for our food which was brought out one by one but one child was left waiting for their meal until last. The food was nice and hot but we waited 25mins for our puddings, which again were served one by one and 2 of the childrens icecreams were brought out which left one waiting again until last, and yet they all had the same icecream ordered!! The guy that served us our puddings was the best one out of all the staff working, he was really polite, but unfortunately got the wrath of us moaning which we apologised for. Another thing they couldn't even get right was putting the salt & pepper into the correct pots, I mean yeah I suppose we should of checked before sprinkling over our meals, but c'mon what if I was allergic to pepper or even salt!!! The duty manager even commented to us she knew who was doing it, I think her words were "she keeps getting things wrong"....well your the manager aren't you? Do something about it! The only good thing was the kids enjoyed the play area and the food was nice and hot when served but maybe some more chefs need to be employed rather than the manager plating up your meals or puddings!!! Oh and maybe some staff that actually smile and speak with...