Ruperra Arms — Restaurant in Newport

Service appalling....kept waiting at the bar for 20mins finally got served for a waitress to tell bar man to stop serving us to serve someone else. I identified we had a table booked to be told it was proberly not ready however as waitress was telling us this she was walking away from me. Soft drinks were disgusting...flat basically, told it was the soda and most proberbly need to be changed. Family member purchase small glass of wine, soft drink and a pint of beer and was charged £16.00 which does not sit right with me. Was directed to the incorrect table to be asked by other customers to move. Eventually sat down at correct table 30minutes late to be sat waiting for 20minutes with no menu therfore had to get up and ask for menus. Got served eventually had to ask for cutlery and condiments as food sitting going cold. Food was lovely although looked a little small but was lovely and just enough. Soft drinks remained flat. Then asked for the bill to wait 10minutes to see the waiter with his coat on leaving the premises. Asked for bill again and git over charged on our bill...it took 3 staff members to recalculate and provide us with correct bill. Spent nearly £300.00 in 3hrs at this pub restaurant. Food nice, soft drinks awful, atmosphere nice staff rude and incompetent.....not blaming staff but possibly more staff required at busy times. Safe to say lovely meal thankfully, had good time with family but won't...

Lunchtime visit, staff very welcoming & sociable, good atmosphere, very clean & beautifully appointed, we had a table in the bar area & it couldn't have been nicer. Mixed review for food however. Prices were good & there was a large choice of food. Husband chose fishcake to start & loved it, gammon with egg & chips, also raved about it, very tender gammon & not salty at all. I chose Posh Welsh Rarebit to start, expected lovely bubbly toasted cheese on toasted ciabatta, what I got was hard bread with a mushy topping, did not taste of cheese at all, did not taste of anything really, totally unidentifiable. Didn't finish it, which is unheard of for me. Main was fish & chips with peas. While the batter was lovely, ditto the chips, the fish had no taste at all, & I didn't enjoy the mushy peas. Very disappointed. However, we will definitely visit again, there were lots of other choices to try. The food was served promptly & pleasantly, & very nicely presented, also well priced.Just a bit disappointed...

Very disappointing visit to The Ruperra Arms. This was the sixth time I was going during the last 3 years, I have been able to see in the last two times how the attention and cooking of this place has worsened. The last time we ordered Ruperra hamburgers, blue cheese sauce and onion rings. About the burger, the taste was very good but the meat was crumbled at every bite. I took the last bite when there was still half a hamburger to eat because after that bite I found a PLASTIC in my mouth between 5 to 10cm length ... which is quite dangerous and was disgusting, there could have been an emergency that night... About the blue cheese sauce... I have eaten many blue cheese sauces in different places and none was a BROWN LIQUID with only a slight cheese flavor... I asked what kind of cheese they had used and she couldn't let me know about it... Nothing bad to say about onion rings. I definitely won't ask for food at The Ruperra...