Coffee Culture — Restaurant in North Kesteven

Booked a baby shower afternoon tea here at the request of the mum to be. From the onset it was all about the money not the service. This was evident on the day as we received literally no service.. the young man that was supposed to look after us had to be shouted from the back kitchen every time we required any drinks or anything.. it wasn't an afternoon tea just a meagre buffet that we had to unwrap ourselves.. the tables weren't laid the guests had to move tables together and the place was filthy.. food all over the floor... The toilets were disgusting.... we were charged £200 for a party of eight for two hours! ... As we wanted an extra hour to enable working guests to join us later she added £25 for the privilege! .. I wrote to her with my complaint the following day but have never received an apology or explanation despite her having ALL my contact details..The mum to be was deviated and embarrassed... AVOID this place ... or get right royally...

Just..... Incredible. Having visited all of the coffee shops around Bailgate and uphill Lincoln, this place is incredible. From menu, to price, to the simply amazing staff team this is an absolute must visit if you are out for coffee...coffee and cake.... lunch...or simply a get together with family and friends. We were made to feel welcome, the food and drink commands a price twice what we paid and the staff were simply amazing. If Michelin gave stars for coffee shops, we've just experienced the finest there is. Thank you so much, we will be back!!! Whatever it is your team have...BOTTLE IT and sell that, it is rare the customer service meets the incredibly high standards of the menu, but you have nailed...

It seems this place is under new management and, unfortunately, it is going down. Service was slower than it used to be, which wouldn’t be a problem if the food was worth the wait. Unfortunately that was not the case.

I used to love the cheese on toast, which was a real treat for me. I ordered that a couple of days ago and was so disappointed with what I got.

There was less cheese than before and the bread wasn’t sufficiently toasted leaving it soggy rather than crisp as it used to be. Very disappointing - I don’t think I’ll be going...