My Shanghai Bar & Oriental Buffet — Restaurant in North Tyneside

Well i must admit this was an experience we won't forget in a hurry! I phoned and asked to speak to the manager in august (whomever the man was that spoke to me i had assumed was manager) i asked if we could dine with midnight in his stroller. I was told yes of course that's fine!! So we went on friday as time passes so quickly...i initially thought we were getting vip treatment and we were pleased we found somewhere to dine with our boy. The food was pleasant other than the salad (prawns tasted bad) and the dessert choices weren't great. Sadly when we went to pay we were not only lied to saying no-one remembered me phoning (yet you remembered we had to travel 🤔) and we were told we couldn't come back with our boy!! 😱😡 Considering we were paying customers who ate quietly in a deserted area where there was only us and our boy...whom was sound asleep in his stroller being good as gold! Your complete change of attitude towards us has reflected on your review!! Would've been a good review if you hadn't had attitude problem and became hostile towards us! Such a shame as your only staf member i still appreciate is the english gentlemen that seated us! He was polite and kind . Unlike the blonde girl keep coming over and whomever the (gentleman "i say loosely btw as you weren't" was that tried to tell me i no-one remembered my call) so like we told you i am a google reviewer and we have plenty other places that are hospitable for us to dine. Word of advice work on your attitude as you could loose alot more customers...

I have always been a fan of this place and have been a regular customer for years, but unfortunately not anymore. Today, my family and I visited for my mother’s birthday and the food was absolutely disgusting. The fried rice was hard and crunchy as if it had been sitting there for days on end. The Chow Mein noodles were tasteless, burnt and stuck to the edges of the dish. The Egg Fo Yung was literally green and way over cooked. The battered food such as chicken nuggets and onion rings were so burnt they were literally inedible. Overall, the whole buffet was almost inedible and tasteless and as for the “desserts” it’s food that would be served at a toddlers birthday party, it’s literally just jelly, stale cubes of cake, cut up fruit, and tasteless ice cream. At the end of our meal, we went to pay and I told the man who was sorting our bill out that the food literally wasn’t fresh and was awful and he looked at us like we were stupid and lying. He had the cheek to say “why didn’t you tell the staff”?!?! Maybe because none of the staff come over to ask us how the food was, they were all talking almost each other and paying no attention to their job and customers. In the end, the man who was sorting our bill out only knocked a couple of pounds (literally) off our meals and had such a hostile attitude about it and also had the audacity to say “well this isn’t my restaurant” which really doesn’t matter, it’s the fact that there is customers complaining and it needs resolved!...

The food was fine but the system they are using for the table service doesn't appear to be working.

We were seated at around 6:20pm, received our paper menus at 6:40pm, our first dish each came at 7:15pm followed by our next dish at 7:40pm, when we ordered our desserts only one of our plates came at 8pm, after 10 minutes of watching my wife eat I approached a waitress to see if mine was lost and it had been, I filled in another form and handed it back and after 15 minutes more of waiting it still didnt arrive so we just decided to pay and leave.

Obviously a good discount with the eat out to help out, but the table service is broken.

Maybe try implementing a table plan? one waitress looks after Tables 1-10, another looks after 10-20, another looks after 20-30, that way everybody should get served on time. It looked like there was LOTS of people just waiting around, looking very impatient.

Pretty disappointing as I had a long day at work and then had a long 2 hours at my shanghai and didn't even leave with a...