The Wheatsheaf Benton Square — Restaurant in North Tyneside

I'm gutted none of us had the thought of taking pictures of the food we were served. Ordered a starter of garlic mushrooms, on toasted ciabatta bread. As soon as it turned up I could tell it wasn't ciabatta bread it looked like the frozen garlic bread slices that I used to buy from heron plus it was cold in the middle. I asked the staff that took plate away and she just said well that's how we get it, it comes from the brewery along with the menu. I was shocked by her response and lack of care or thought to amend the situation. Then the dinners arrived. My gammon was like a half brick, I've never seen anything like it before. Two big cold slabs of meat, one very burnt Yorkshire and some mashed potato. The plate looked wrong, so much so all 3 of us decided to leave. I paid 35.77 for 3 dinners and 3 drinks and left the lot. Actually getting into an argument with the same staff as she was saying well we're sold out and never had any complaints before. Which may be correct as you certainly didn't know how to deal with a complaint in a civil manner and to make customers happy. A valuable lesson learnt. Would...

From walking in the door we should have known! No smile, hello or anything. Sat down (chair was wet) i passed comment to the girl behind the bar who didnt say a word. 1 of us got up to order food. Staff supposed to ask about allergens but didnt. Infact allergens are supposed to be displayed on the menu which are not. Hoisin duck flatbread, with salad,fries, sesame seeds & spring onion. Burger (on the menu as a patty) fries, coleslaw & salad. Burger came 1st.....never been a patty have to say it was literally a quarter pounder from asda! Fries were warm. Nothing special. Flatbread came about 10mins after. Fries were cold & no spring onion! Flatbread was a pitta. Girl came over & said 'are yous finished? & took the plates. Didn't ask if everything was ok. I actually saw her a few times biting her nails behind the bar!! When we left 3 members of staff standing. Not 1 of them said thanks or bye! I get the impression unless you are a regular they don't want to know. Absolutely no atmosphere or customer service & we won't return! Avoid if possible because I...

We went there on the 21st Aug , 3 of us and our Son is disabled, my Husband asked for. Pizza off the menu to which the unfriendly landlady said we. havent got them on as we’re waiting for new menus, to which my husband said they shouldn’t be on the table, she said somethings were on their, we then asked for the breakfast nap for our Son which was Sausage, egg and bacon, my Husband said could he just have a sausage bap to which she told us to leave, it was very upsetting for us as our Son is severely disabled and walks very badly as she knows, I said my husband will apologies, she wasn’t having it , i thought not very professional and must have plenty of money as there was only 1 table eating, I’ve worked in hospitality for 20years and you have to be ultra friendly with customers, she needs to change her very...