Castle Pizzas — Restaurant in North West Leicestershire

Ordered five or six times from this place and they got the order wrong EVERY SINGLE TIME! I gave them the benefit of the doubt because they were delivering and didn't make a fuss. Tonight was the final straw. Once again they got the order wrong (does anybody at Castle Pizza know how to read) I called them once again to inform them of their error and the person that took the call assured me they would re-deliver within 15 minutes. 45 minutes later still nothing, our night was pretty much ruined, so I called again to speak to the manager. After being passed around between people who couldn't speak English, I finally got through to the person who professed to be the Manager, and his exact reply was: " I don't care, bring it back." Very professional! He also refused to give me his name. Says it all really. I'm sure locals will still use this poor excuse of a take-away, but I have found it to be one of the worst I have ever used. They didn't even offer a refund. Complete amateurs, they seem more like a bunch of gangsta rappas than a professional fast food...

Do NOT order from Castle Pizza. We ordered some food from there tonight, the pizza came with green spots on the dough, a weird smell and generally not a nice pizza and the kebab was so soggy it was inedible. We requested a refund, they told us we had to return the order to them (which we did) and that they would call us, no call came so we had to call them. They deemed there to be nothing wrong with the food, the person I spoke to on the phone was SO rude to me, and said that they would not give us a refund or even a partial refund. One of the reasons given was because we had eaten some of the food and so we couldn’t return it all, even though we told them the food we did eat was fine and just wanted a refund on the food we couldn’t eat (but apparently they don’t do partial refunds!) Completely unacceptable customer service...

If I could give the service a negative number!I 100% would.DISGUSTING.Wanted to change something on my order after 10 minutes of placing it.Didnt see anything wrong with this because the food wouldn’t of been cooked.Rang up and the person on the phone lied to me saying “the order was already out with a delivery driver and would be with me very soon,so we can’t change it”.I was so confused but didn’t really question it as it wasn’t a massive order around £30.It came to around 40 mins later.Rang them back up as I was told it was on the way and I didn’t want food that had been sitting around for ages.Got called a liar as the staff wouldn’t admit to the manager about who had spoken to me.REFUSED to let me cancel.Please just AVIOD.Dont waste ur money at all.So many better...