Bothy White Park Bay — Restaurant in Northern Ireland

Visited here as it was recommended as well as being on our journey along the coast. When we arrived, there was a queue that started outside (which is not a problem). So we started queuing, as were waiting, many servers were busy walking in and out to clean tables, bring food etc. Out of the 3 people we saw, 2 of them saw my partner and I waiting with our little pup as we had to pull his lead in to make sure they had space to walk in and out of the door. So we queued for about 10 mins and then we were served, as my partner made the payment, I was scouting for a table, I initially wanted the fireside table but there was a cat sleeping on one of the chairs and I did not want my pup to disturb it. So, I ended up sitting on a corner table. All fine fine, we had out cold drinks on the table and then our coffee and bakes came out. Again, it was fine and we had just finished the bake and started sipping our coffees (which were lovely btw!) when a server came out and quite abruptly told us that we can't have a dog inside and we'd need to move to the outside, covered area. I had said that no-one told us about this and I was just about to say there is a whole entire cat right behind her, but she cut me off to say 'there are signs on the door'. I was baffled, the then walked away and there was no help in brining our coffee to the table outside, we were just expected to pick up out two cold drinks, our two hot drinks and our bags. Moving on, we sat outside (beautifully decorated) and waited quite a long time while seeing others how came much later than us being served first. My partner went in to see what the craic was and found out that the original person who took the order did not ask for a table or a name therefore the order was just sitting around? A manager dealt with it and we later got our food, the food itself was good. i can't complain about the food not the coffee. it was more so the service of being seen with a dog but no comments made, being told to move with no help and a slice of rudeness and then being told to move knowing there is another animal right next to us? we will not...

Was greeted by an unfriendly and aggressive young man. Drove.a Long way to go as it was dog friendly. I asked where was the sunniest place to sit and was told to have a look. I did and sat in the porch as only one table outside gets the sun, it has wooden bench seats which are not comfortable and face the road.I was told that dogs were not allowed inside by the same man so put the dog in the car with windows open in shade. Then I saw other dogs out the back in a covered area so moved and got my food the unhelpful man did not mention this area .I ordered a salad which was lovely but not worth £10 the chips and fish burgers were much better value. I went to order coffee but the queue was long a waitress offered to get the coffee how sweet. I went to pay and the rude man got me a cake. I explained Again i had had the cake and the coffee and wanted to pay at which point he snapped ok ok at me. I assume the waitress had told him I was not happy with his attitude. He then snapped you have not paid so I put my card on the machine again and asked the nice waitress if she could take the money as he was so rude he said I’d been rude to him as I’d said I thought the covered area was inside. I would suggest if you are in a public facing role it is a good idea to say hello when people visit and smile not scowl and maybe listen...

Our vintage club based in Coleraine thought it would be nice to have a run to the Bothy, Whitepark Bay for a pizza night and would give them advanced notice. So two weeks ago (3rd July) I rang to book and ended up speaking to Holly who said she was the manager. She explained that that there was already a party of thirty booked in but they could should be able to accommodate us. I suggested that she pencil us in and she agreed. Then she said "Oh, I'll just book you in now". I said That's great and she replied "That's you booked in!". So you can imagine my surprise when twelve of us turned up and the young waitress told us that we were not booked! I asked to speak to Holly but although she was there she did not appear. Instead some nasty little man who said he was the owner, came out and said that I had not confirmed. I explained that I had confirmed with Holly two weeks ago, but all he could say was that people make mistakes. I told him that it was not our mistake because I had rang Holly from our Chairman's office and he had heard the whole conversation. There was no apology, they were neither helpful or accommodating, Holly needs to get her act together and the owner needs to get some people skills. Our group included six men in their 70s, a visitor from...