Subway — Restaurant in Norwich

ANYONE WITH ALLERGIES, INTOLERANCES OR CERTAIN DIETARY REQUIREMENTS AVOID!!

Went to subway in the co-op today with my friend who is a coeliac and we were horrified by the hygiene standards at the sandwich station. There was very obviously a new employee who was unsure on most procedures and gave the lady before us her choice of sandwich filling on a bread which wasn’t available for that specific choice. When the other worked came over and said to her that you can’t use that bread the lady proceeded to pick up the chicken she had placed on the wrong bread and put it back into the chicken tub. This is so incredibly wrong on so many levels. My friend who is a coeliac was horrified as they have listed the chicken on their displayed allergens sheet as being ‘gluten free’. This level of contamination would put her in the hospital. The lady then went to re use the same bit of bread that she used for the woman before us despite me asking for a different type of bread and a bigger size. The lovely lady who went before us then told the workers that her mother is a vegetarian and if she would have used that same bit of bread for her veggie mother’s sandwich she would have been fuming.

For a shop to so proudly display that they do have gluten free elements and that they can cater for allergies and intolerances the practice we witnessed was not only horrifying but incredibly worrying.

I also requested some nachos and the lady had absolutely no understanding of what I was asking. The male worker who made my nachos made a point of saying how he had changed his gloves after we had raised concerns about their hygiene due to my supposed gluten allergy. I had told them that it wasn’t me who had the allergy but my friend and also that the nachos they had just served me wouldn’t be gluten free as they are the cheese Doritos.

I understand that cross contamination cannot be guaranteed however the complete and utter ignorance towards this really serious issue from the workers today was shocking.

The sheer disregard for any common sense regarding allergies and dietary choices was appalling. A vegetarian who hasn’t had meat for a very long time may potentially react horrifically if they had the bread that previously had chunks of chicken on it as well as ANYONE with a gluten allergy but even an intolerance at this point would also potentially be hospitalised.

Absolutely horrific practice and I will be reporting this to the Food Standard Agency who are responsible for your food hygiene rating as this should absolutely not be happening. Your 5 star rating does not reflect your practice.

If I could give this review 0...

Such a lovely subway amazing food and amazing staff

We have a subway 5 minutes walk from us but would always prefer the 30 minute drive to get to your store the food is always delicious and a very good portion compared to the ones in the city centre

The subways from the city centre could learn a lot from your fantastic staff at earlham green lane

We was looked after by jay and tukty (sorry if I spelt your names wrong) they was amazing with our little girl it made our day

always fantastic service from you guys definitely recommend the visit to there store it...

I'm a vegetarian and I want to pick up my plant patty subway and they gave me chicken and bacon. I took a bite before I realised. I'm also Muslim so I have never eaten bacon in my life. When I called them they told me they didnt know how it happened, and they could refund me tomorrow. Not going to lie, I'm less upset about the £3.70 and more that they served me meat and the best they could offer is a refund. I took pictures with the order receipt as proof. If you have dietary requirements, I'd strongly advise you check your food thoroughly...