Scoops Express Desserts — Restaurant in Nottingham

I don’t usually leave reviews, but this experience at Scoops was so bad, I honestly feel people need to be warned.

I brought my cousin here for his birthday—he was so excited to try their desserts, but the whole thing turned into a complete disaster. He ordered the Konafa Waffle, and I got the Kinder Waffle. Both were absolutely awful. The waffles tasted extremely eggy, almost like the batter was off. The Konafa Waffle was dry, lacked flavor, and had barely any chocolate on it. My Kinder Waffle was the same story—hardly any Kinder chocolate, no sweetness, just a weird eggy flavor.

We also ordered ice cream, which tasted cheap, icy, and artificial. And the milkcake? Easily one of the worst I’ve ever had—not fresh at all, with a weird texture like it had been sitting in the fridge too long.

This was supposed to be a special birthday treat from me to my cousin, but instead he ended up feeling sick afterwards. I was genuinely embarrassed and disappointed.

If I had the option to give zero stars, I absolutely would. For a place that specializes in desserts, everything was just...

I recently ordered dessert, including two kunefa strawberry pots and a kunefa brownie. Unfortunately, the delivery driver forgot the brownie, which left me a bit disappointed. I reached out to the store to let them know what happened, and the woman I spoke with was very understanding and apologised. She assured me that my brownie would be delivered shortly.

To my surprise, it didn't take long for the delivery driver to arrive with not just the brownie but also an extra strawberry pot and cake! Their effort to make things right truly turned my initial frustration into a wonderful experience. I really appreciate how they went above and beyond to ensure my satisfaction. It’s safe to say I’ll definitely be ordering from them again. Thank you to the delivery driver for your kindness, and the desserts were...

Just had a delivery from here and it was absolutely disgusting! Came late, milkshake tipped upside down and all over the bag and rest of the order. The cornflake tart was soggy and tasted off. The sponge was that hard I could have knocked someone out with it. It also tasted off. The whole thing was stone cold. The snickers milkshake tasted like water and the bubblegum milkshake (what was left of it) was powdery in my mouth. No cover for the top of the drinks like most delivery restaurants so could have been tampered with and would have stopped the spillage! It was absolutely disgusting. It offended my mouth. I wouldn’t order here again if it was free, cheap and the last place to...