Stadium Leisure & Premier Steak House — Restaurant in Nottingham

5 times I’ve been in contact with stadium Leisure and 5 times my emails and messages have been read and ignored. Shocking Boxing Day family meal

Good Morning. Boxing Day we had our meal booked for 3pm, we arrived just before 3pm to be told our table is not ready and to wait in the main bar and someone will come and collect us. 3.30pm my husband went and asked if our table we ready to be told yes it is, no one told us. A few of us ladies went to the toilet to find human poo on the 2 of toilet seats and no toilet roll, I told the staff behind the bar. We sat at out table and ordered drinks, 20 mins later i went up to an empty bar and asked the 2 female staff if we could have our drinks, she looked through some orders and said is this this and reeled some drinks off, 10 minutes later we got our drinks. We were cramped in a corner with nowhere enough space, my son and baby granddaughter had to sit on the end of the table with staff pushing through and my son getting constantly moving to let staff by. We had to ask for new cutlery as ours was dirty. We asked for high chair to be told they have not got any left, we had put on the booking we have a 1 year old. In the mean time the toilets was not yet clean with toilet roll. After the main course it took over 1 hour for our deserts, we asked a man and he said oh you no had them yet. Christmas pudding rock hard. Each course we had to ask for more cutlery as one set was put out. We asked for things like cranberry sauce, tartar sauce and pepper to have a reaction, oh let me see, still waiting for the pepper today. After meal we were told we still need to pay for another meal, Somone's not paid, it was paid in full the end of November. Still on the way out around 6pm the toilets were not still clean with toilet roll. As a catering supervisor for Nottingham City Council this was not acceptable, condiments should be on the table ready with enough cutlery the start of the meal, the staff did not seem happy, maybe too many people booked in and not enough staff, not enough planning for the day. The toilet's hygiene must come first. As a family we have been coming for years, great food but sadly this year was not up to scratch. We shall have to think as a family we shall...

Came here during COVID19 and you can be safe knowing that staff are wearing PPE, hand sanatiser is available as you walk in, one way entry and exit system. I was initially weary about coming here as I previously saw a review stating there were no PPE for staff and I am a high risk myself so it did put me off a little, however, as mentioned staff were wearing PPE, which put me a ease.

Onto the food, I've never been here before and came with my friend, we both ordered the Garlic Chicken and you have the choice of Chips or other options but I can't remember what they are. I didn't have any expectations but when I had my first bite, it was very flavoursome! In fact every bite I had of the chicken was full of flavour so I would definitely recommend this meal choice! The chips were nice, they need seasoning added to them which was provided along with sauce options, but I did get a lot of small crispy ones and the peas were a bit meh. The inside felt a bit dim and due to the lack of music it felt a bit quiet, however, due to the current situation I can understand the limitations that are in place.

Overall it was still a really nice meal and I will visit again if I'm...

Rating is based on restaurant and food only. Went for a family meal of 15 just after christmas as we could not all meet up in the christmas holiday. So this was our Christmas meal in January.

SL did make an effort with a christmas themed table.

Food choice is fairly good and mainly grill based. Kids menu like most covers the basics with no real alternatives to the norm. Kids do eat steak, curries, fajitas, lasagne not just chicken nuggets and sausages!!!!

Service was ok but not all food was served at the same time with some orders being missed!!

Gap between first starter and last starter being served was 25 minutes!

Main courses same as starters really but with miss stating some steaks which lead to people eating oher peoples steaks!!!!

My fajita chicken was overcooked and replaced without fuss or an apology.

Food is value for money but not on a par with a good wetherspoons.

Was not busy so this was a bonus and we were not rushed.

Overall ok but I would not make a specific visit here for food if I was choosing.

Please note that this is based...