Pan Ajia — Restaurant in Oldham

If you suffer with allergies - give this place a miss. I am left extremely disappointed with the service and situation that happened today. I went with a friend to check out the new brunch menu. Upon arrival, I informed the waiter of my severe allergies. He was completely dismissive of them and only went to double check with the kitchen staff about the allergens after my persistent insistence. I ordered my food and it was lovely. However, upon the food arriving, I stated that it looked like sesame seeds were on it and some form of mayonnaise - both of which I have allergies to and I had declared clearly, SEVERAL times. The waiter went back to the kitchen to double check and came out huffing and was very rude to me and stated “we don’t use sesame on anything, it’s tomato seeds. It’s not mayonnaise either”. I said fine and ate my food. I had declared all my allergens and they were dismissed. Halfway through eating, I could feel myself becoming unwell. I took my allergy medication, paid for the meal and left the restaurant. Prior to leaving, I spoke to the manager. I explained all that had happened and that the staff evidently needs better education on the severity of allergies. Had my reaction been more severe, I could’ve ended up in hospital, allergies are life threatening and the fact that this place was so dismissive, upsets me. The manager gave me an apology and a few embarrassing excuses, which frankly, didn’t help me and won’t help anyone else who has allergies. The manager stated the waiter was of foreign background and did not understand the severity of allergies. I stated, that does not help me and is evidently an issue he should deal with. The second excuse was - the brunch menu is new, the allergy menu just hasn’t been printed yet. Again, nowhere near good enough. As per the FSA guidance, if you don’t have allergen menu, then you should have a sign in a clearly visible area to encourage customers with allergies to ask staff. And staff, should clearly be able to help a customer with allergies and be aware of allergens. The manager did nothing other than offer me a half hearted apology and a bundle of excuses, followed with “you have to forgive us and give us another chance. If you were to take this further we could be shut down.” They did nothing to try and make me feel better, nor did they seem to grasp the severity of the situation at hand. I reiterated - if I ended up in hospital, my life could’ve been lost. They are LUCKY that I had a moderate reaction that I could manage myself and didn’t need hospital attention for. They have clearly fallen short of expectation, guidance and the law. I’m left bitterly disappointed and exhausted from my allergic reaction today. I hope that they can take this review and learn something, so that other allergy sufferers, like myself are taken seriously...

I was originally gonna go to Gourmet which is just round the corner from this place. However they were closed and previously friends and family of mine have recommended that I try it. I wasn’t to sure to be honest as I heard mixed reviews about the place. Anyway I was in Oldham and thought well I am here now let’s give this place a run for it’s money. I went in with low expectations however I was very surprised with the service and quality of food. Despite it being Ramadan the staff were very well organised and set expectations for the arrival of the meal realistically. Some of you may wonder why that is. This was due to the fact that everyone that present at the time were all fasting and food had to come out in the right way. The waiter that was serving us knew the food very well and made some very facts about the steak that I wanted to order. I normally have a steak well done but he talked about how much better it would be for to have it medium to well and you what he was right the T-Bone steak was cooked beautifully my wife’s dish was also very nice and sons Biriyani was also very nice. I would definitely go back and add this venue to my list of regular eateries. My only complaint and this is not something that I wish to critical of the people who work there but the management. I find that in this day and age and with all technology that we have in place I still cannot understand why you don’t have a card machine. It is a inconvenience to me to have go out withdraw money then come back to pay for the meal. To the management how many customers do think may walk away simply because you don’t have a card machine to make a payment. This is my only issue with the place. But I am not sure what the name of the waiter that served me and family all I know his name began with the letter M was very good at his job. Thank you for a...

Came around 8 o'clock on a Saturday and was told there would be a 30 minute wait. We were happy to wait as this is pretty reasonable for Saturday evening without a booking. A couple came in after us without a booking and are told there is a 30 minute wait, but I overheard the waiter saying "I'll sort you out" leading to them being seated before us. When brought up with said waiter, he came out with an excuse that they already came before and left and returned again. Even though I clearly heard the conversation.

For starters I had keema nacho and creamy tempura prawn. The keema nacho was ok but was overloaded with keema making the tortilla chips quite soggy. The creamy tempura prawn lacked any flavour whatsoever.

For mains we had gyudon wok beef which was full of flavour, cooked really well and I would highly reccomend. We also ordered lamb shank which was really hard and dry, the meat itself also lacked any flavour at all, the sauce on the outside was really good but the meat was bland and hard.

Eventually I asked for the bill and this was the first time we were asked how everything was, and we explained it to him. He was kind enough to give me 50% off the lamb shank as he agreed it shouldnt have been like that. I could have raised the issue earlier, when I had my food, however it was late and I didn't want to waste anymore time sending food back and getting something else made, I also wasn't asked how it was until the end.

Overall, I feel like the food is presented really well, but for the price would expect better taste. Ultimately however, I am disappointed with the way we were treated at the door initially right in...