The Plough — Restaurant in Oxford

Appalling!!! We're a Sussex family who were visiting with some charming Chinese friends... And on recommendation from our hotel.

What started well with a friendly chat with the landlord, the children enjoying time outside in the nearby playground, turned ugly when the landlady approached our friends (we were at tables side by side) and said loudly and aggressively ''you've taken someone else's food and now you have to pay for it!!!''

Apparently someone had brought the wrong food to their table and said 'Jack?' which they had not understood. It was burgers (they'd ordered burgers) but now the staff are bringing more burgers and just putting them all on the table and this woman is demanding money saying 'what do you think we're going to say to jack eh?!? You've taken his food!!!'

My husband intervenes and says that this is no way to speak to customers. The landlady shouts ''who are you!?!'' then she points at my sweet friend and says ''She said she was Jack!!''

She says she didn't know we were together (No kidding!!!) or she'd have come to us. My husband and the landlady exchange angry words, daughter starts sobbing, our friends are horrified and trying to understand what they've done wrong and what to do to fix it - but the landlady is on the warpath.

I ask her to please step away with me and discuss and resolve this quietly, I have to physically lead her away, I have my purse in hand ready still to pay for th extra food or some of it. I even apologise if my husband had been rude too but she just continues to rage.

Now it was my fault - apparently it's unacceptable that I let my foreign friends place and pay for their own order at the bar (I'm surprised by this as their English is really quite good - one is an English teacher)

I suggest this is a mistake on both sides, these things do unfortunately happen but that it's simply not ok to speak to any customer and attack them in this manner - but she just shouts at me ''I've been running this place for 20 years and they took someone else's food - I think you better just leave!'' I keep trying, but she's decided now that she just wants us to leave and after saying this to me a third or fourth time she walks away.

So we finish up quickly and leave, trying to play down the incident to our friends.

We've let our hotel know - they'd recommended The Plough to us - I don't think they will again!!

Don't go! There was no excuse for this shameful customer treatment! I doubt it's...

Excellent pub for both a few drinks and a sit-down dinner.

Held a couple of events here. Whilst service can take a while (occasionally), the staff are friendly and tolerant (we are a political group, and some Oxford pubs can feel unwelcoming). Pre-booking is no issue - I doubled the number of attendeea from 7 to 14 last minute and they had the pro-active nouse t9 call back and leave a message saying it was fine.

Had their Halloumi chips for starters - have honestly never had better. Not greasy or boring - cooked just right, with an excellent chilli sauce. Had a special - Spinach and Truffle pie. Very tasty and had new potatoes cooked just right. Chocolate junkyard had rather a lot of cream on top but was delicious.

A good variety of beers, soft drinks, and Lilley's cider. Lilley's cider used to be at the famed 'Far from the Madding Crowd', and is awesome stuff. Oh, and a good range of whiskies.

Location is also great - a very village-y part of Wolvercote within the ring road.

How could they improve? Possibly a heated outside section. Other than that:...

An absolutely unbelievable place in many respects. Situated just by the river, this totally wheelchair accessible pub and restaurant has a warm and welcoming landlord and staff, wonderful views, various cute and typically English places to sit and superb food. What else could one ask for? Yet there is more! The pub also boasts several outdoor seating areas both on the pub veranda and on the grass opposite. If you should so wish, you could start or end your day with a riverside walk though not everything locally is accessible. The pub itself though has one wheelchair parking space, a more than adequate disabled loo and accessible doors. Please see the wheelchair section for more details on access however.

For those who are neurodivergant, there are several spaces indoors where you can hide away and I have tried to show these in my photos.

Food: they really try hard here with a variety of dishes and two chefs. The menu is varied but not posh. Thankfully the prices modestly reflect the standard of cuisine. The atmosphere here is great and it makes a lovely...