The Bridge Grill Restaurant — Restaurant in Reigate and Banstead

We ate here last night. We were booked for 10 people however one of our guests did not turn up because they had Covid. I was a little disappointed as the portions were quite small. It was the first time we’ve ever eaten here so I don’t know if it was just bad luck. I ordered my meal and a side dish to come with it. My meal turned up and no side dish. My meal definitely needed the side dish with it as it was quite small. I had to wait a further 15 minutes for my side order. By this time my meal would’ve been cold. They had forgotten the side order so it had to be prepared. I asked if they could take my meal back and heat it or keep it warm. By the time I got mine everyone else had finished. It was actually my birthday so a little disappointed to eat on my own. They don’t offer soda water on tap. So a soda water with your drink was nearly £4. We had chosen this venue because we understood there would be a belly dancer as was looking for a party experience. We were sad to find out there was no belly dancer and no explanation for why she did not make an appearance. Three of us wanted the lamb shank and and the restaurant had run out. We were booked for 730 and would’ve ordered by 8 pm. I did get the lamb shank which in itself was beautiful however should’ve come with mash and there was absolutely no mash instead there were three tiny little new potatoes. Thankfully the side order I had chosen was sauté potatoes. I have eaten in many similar restaurants with the same cuisine. And all though the quality of food was good. I do feel you need to look at your portion sizes. The restaurant itself is beautiful. The food was nice but just not enough of it. In your response to my daughters review you have said you have a policy for no children in the evening. We did ask if children were allowed and you said this was okay. Our children sat at the table and didn’t move from their seats and were impeccably behaved. The staff were really nice I can’t fault them. It is very rare that I feel the need to leave a negative review and I really hope that you can improve on this because you do have a...

Wasnt actually going 2 say anything until I saw the restuarants comment so here goes...Awful restaurant...every drink we asked for off the menu they did not have ! And had the cheek 2 serve a Strawberry Daiquiri with ZERO alcohol..must have thought i had MUG written on my forehead ! Honestly ! Knew we should have left the restaurant there and then but gave them the benefit of the doubt...hoping perhaps after I finally managed 2 get a drink that they actually did have that the food would make up 4 it...but No..husband compared his Shish to an airplane meal..all the meat that was on his plate was 2 cubes of chicken & lamb..joke ! And the lamb shank I was served was absolutely tasteless with the smallest portion of veg I have ever seen..think there was a total of 1 roast potato cut in half 2 make it look more..pretty poor. Would have got more in a microwave meal. Perhaps if the waitress listened then the starter would have been correct in the 1st place also. Just one problem after another, whilst I appreciate mistakes do happen I have never experienced a night out like this..Will be sure...

Very dIsappointing!!!. As I live locally decided to give it a go & celebrate a special birthday here with a large group of friends. Food okayish but overpriced & small portions. Staff attentive & polite when not chasing their tails!! When I got to paying the bill noticed my large deposit had not been deducted. Questioned this, got an apology & revised bill but ... not the complete deposit I paid had been deducted. I queried this & got a very negative response/attitude from the owner/manager so decided to go with it as very busy & hard to have a reasonable conversation. Then I find out today the dear friends who could not be with us had arranged & paid for champagne to be brought to our table wishing my husband a great 65th birthday. Needless to say the champagne never arrived as they ‘forgot’,. The reason was - they had new helper staff?!! We certainly will not be returning again. Happy always to pay for quality if you receive quality. Shame really as we had been looking forward to the night & trying out...