Tiger Lily — Restaurant in Reigate and Banstead

I have been here over ten times and normally the service and food is decent, but. Unfortunately i went yesterday evening and had the normal “Buffet” menu,

First negative is that as we walked through the door the lady shouted across the very quiet restaurant “Table for 3?” Found it a bit rude that you did not walk to the door and show us to a table rather than just pointing to a table.

Second negative, this restaurant offers an “All you can eat” menu but they always give you the main menu as tho they don't want you to order from the “all you can eat” menu. Any way; we asked for the “all you can eat” menu as we always do and upon receiving it we are hit with the “rules” you must eat everything before ordering more! Which i thought was portrayed in an extremely rude manner. I just put it down as the waitress being slight in-experienced and carried on with my evening.

Third negative. The food was almost cold, the satay chicken came out with no sauce at all! They brought out a separate bowl of sauce! The ribs were the worst scrag ends of meat i have ever had. All in all the food was nowhere near the normal brilliant standard.

Fourth negative (the big one) We ordered peking duck for 3 people, as we don't decide the portion size i assumed that the owner would bring out a portion for around 2-3 pancakes per person? In total we had 9 pancakes between 3 people and had enough of the duck at that point. There was only enough duck left for possibly 2-3 more pancakes but we decided to move on to the main course which was only going to be one rice and one main dish between the three of us. As the waitress came over to take away the duck, she said to me (whilst pointing over to the manager) she is not going to be happy with the amount that you have eaten and you wont be able to order any more food!!!! To which i replied “i will need to heat that from the manager” she then went over to the manager and cam back and said “she said its ok” At this point every occupied table in the restaurant was looking over at us and i had to explain that this was the most embarrassed i had ever been in a restaurant and that we all had now lost our appetites.

We have eaten here multiple times before and have never had any complaints at all, its such a shame as this place was lovely before but sadly has been ruined by terrible people skills.

I must add to this review that we are not big eaters at all and consumed less than the average amount of food for three people.

I hope that the manager/owner reads this review and takes action to ensure that this never...

This place is wonderful. Food 10/10, owners and waiting staff 10/10, atmosphere also a solid 10/10. We haven’t had any issues with quality of any of the above.

We have one issue, with one particular staff member: the rude person who answers the phone. She is NOT one of the owners or any relation to them. Unfortunately we think she is going to cost the restaurant significant customer loss. She was abrupt, short/sharp, impatient, kept cutting us off AND got part of the order wrong because she thought she knew best. My mum has a food intolerance to onions and there’s a dish we have that the owners know we have, and they specifically asked us to ask for it this way. When saying that on the phone, rude girl with major attitude problem said “we have so many customers. We can’t remember each one”. My mum said “Tina or ruby will know if you ask them, they’ve told us to ask for it this way”. So I continued to explain and she said “we either have salt and pepper or we have garlic. I’m not running around asking other staff members what you want” and I tried to continue to explain and she kept cutting us off. Now, if we hadn’t just got home from a day out and weren’t all starving, I would have hung up then and there… but we hadn’t eaten since noon and it was 7:30pm, so we were taking attitude problem over snapping back at her. We got to the restaurant and my mum asked the waitress to double check the specific dish - lo and behold, it was incorrect. To which the girl on the phones snapped “excuse me madam. I took your order and you said nothing about no onion” which we absolutely did, and told her that. The other waitress (one of many lovely staff members there) then asked why we didn’t ask for it the way we have been told to, which we said we did, but we were spoken down to and told basically we are wrong.

Hopefully this person either receives some training or doesn’t work there much longer because we have been going there for many many years and this would truly be a disappointing experience for most people, ESPECIALLY if they’ve never been there before. Imagine being a first time customer there and having someone talk to you like you’re beneath them, THEN arguing with you about it in the restaurant… 🤯 this person is going to cost the restaurant...

Ordered a delivery for first time this evening. Wish I had read the delivery reviews beforehand . Nothing had arrived after 45mins. Phoned and the delivery driver said he had already delivered it. Owner apologised and said they would send in 15/20 mins. True to their word he arrived but banged on the door rather than ringing the bell. Meal was unremarkable. Chilli pork had 2 slices of chilli. Nothing special about the special fried rice. Is there a shortage of vegetables? You may think this is the end, but no, I then get a phone call from the driver, who has another meal to deliver. Can't get a reply from the address and has my phone number on the ticket. NEVER AGAIN. . They clearly don't have a clue what...