Pizza Roma — Restaurant in Rotherham

Was told food would be 45 mins. Then got a call telling me it would be another 30 mins. Waited an extra 5 mins then called them. He then said it would at least be another 30 mins. Man told me he was 'super busy' and 'it's not my fault'.

Absolutely disgusting! So basically if you order from there be prepared to wait 2 hours for your food.

No wonder people use deliveroo/uber eats.

Clearly you are prioritising people who come in the shop. If that is the case don't offer delivery. You clearly can't cope with it on a Friday night. But you should be if you offer that service.

Anyway better get my money back or I will be in your shop next week and I can assure you that won't be a pleasant experience.

Just heading to kitchen to make myself some beans on toast!

Thanks again for an absolutely...

Ordered food at 18.32pm and was told it would be 45 minutes. At 19.30pm I rang to check how long it would be to be told a further 30-45 minutes . When I said I had ordered an hour ago the person on the phone told me that I had only ordered food at 19.17pm. They told me I was wrong even though I had the call logs on my phone. I suspect this is because they hadn't put the order through on their till until this time and that is what they had on their receipt.. I was repeatedly told I was wrong. Terrible service and I ended up cancelling the order as there was no admittance to fault, apology or offer of compensation just that the I (the customer) was wrong even though I had evidence to back up what I...

Over 2.5 hours and still no food, not answering their phones. I called after an hour and 15 and was told very busy and that they are “sorry darling” had I been a man I’m sure I wouldn’t haven’t got that but anyway they said they would send the food asap, we’ll it’s been over 2.5 hours I could have made my own pizza. They aren’t answering their phones either. Very disappointing I thought you know what if the food arrived and it’s really good grace will be given. But unfortunately no food has arrived and no communication either so the grace level is at -1. Hopefully things improve or pizza Roma...