Subway — Restaurant in Rotherham

I stopped off at this Subway (M1 North, Woodall) with work colleagues and went to use the Subway app which prompted me for an update.

I completed the update quickly and tried to login - no joy. I used my usual password but still, nothing.

I requested a password reset and put the code into the app - still, nothing.

‘The app isn’t working’ I told the female server and received the reply ‘you should have sorted it before you came’ in a condescending and matter of fact manner.

‘I’ve sorted it. It just never works when I come to use it at Subway’ I countered to receive the reply ‘It isn’t the app…’

(For clarity, this app regularly doesn’t work at various locations)

In no uncertain terms, I told the rude, condescending server that her company operates an awful app and gave her less than witty, smarmy remarks short shrift.

I asked for my receipt and kept the error message from the app - if anyone at Subway wants to contact me to look into correcting your server’s poor attitude and sorting what should have been sorted long ago with the app - please feel free.

Oh, and my bottle of water had a hole in the bottom so I was forced to walk back into the services to speak to that arrogant employee once more to change it.

I’ll not be going out of my way to use Subway again...

Not good at all made my sandwich with the wrong bread and forgot 8 cookies (dk how u do that). Then when I phoned up they was”sending it out”. I then later phoned up after and hour and half checking up on it and they said the delivery driver is out atm so it shouldn’t be much longer. It’s now been 2 hours and the shop is shut and not answering. No refund or re delivery of the correct food !!!! This is absolutely the worst customer service I have received after THEY made a mistake 😡. And every time I phoned before I’ve had to phone at least 10 times for them even to pick up. I’ve literally spent over £20 and it was all wrong. I WILL NOT be ordering...

There were three members of staff on Monday 12th June at around 12. One old woman working on the bread station who was working so hard, rushed off her feet and being lovely to customers. I felt really sorry for her because the other two girls who were decades younger than this lady seemed to be standing around just watching while the old lady did all the work. I went home thinking about it and how wrong it seemed. I hope this hard working old lady is ok and the other two young girls help her...