Winter Green — Restaurant in Rotherham

When we arrived, we were seated rather promptly, however, we were seated in front of a dart board, which clearly isn't a normal area for seating. Granted, this was a Sunday and the pub was busy, but even so, I did not like where we were placed for seating.

When we did sit to the table, it was ridiculously uneven, the top of the table was moving around far too much for us to be comfortable.

When we looked through the menu, both of the items that myself and my friend wanted to eat, were no longer available. The ale I wanted to drink was unavailable, as was the second that I chose. I had to get this from the bar, as the app doesn't show when drink or food is unavailable, it just gets removed from the app, which is stupid.

When we finally ordered, I chose a burger and my friend had a kebab. My friends food arrived promptly, great service there, however, I was then waiting a further 10 minutes for my burger, when it arrived, my friend had pretty much finished his meal.

My friend also ordered a lager with his food, which took far too long to arrive, his lager arrived after his food did and he was already halfway through his meal, despite being able to see around 7 staff members milling around behind the bar and not appearing to be doing much.

We did use the cakeaway service and got the chocolate explosion, which was lovely, but due to the overall experience for me, the cake will not save it. The only reason I gave 3 stars was because the food was delicious, although very expensive for what you are actually getting.

Would I recommend this to a friend?Unfortunately not, there are better carveries in and around Sheffield which provide a much better service than I...

We were really looking forward to our meal here. A few hours before our booking, I took a look at the menu and that’s when I realised it was a Marstons pub. Our previous experience with that chain was bad food and bad customer service. And arrogant management. Despite this, we decided to give it the benefit of the doubt. I mean, how bad can it be. It’s. It’s not long been open.

On entering the establishment, we got the bad ‘customer service’ part of our experience out of the way straight away from whoever it was who seated us.

They decided to seat us (a family of five with a young child) close to a rowdy Christmas party. It was only 16:30 and the talk had already turned to quite a few vile subjects and some really colourful language. After a few more obscenities we decided enough was enough and left letting the staff member who met us know - she didn’t care. But that’s another thing we associate with Marstons. Poor staff choices.

We didn’t even get to see if poor quality food was still a Marstons thing.

Now, I know just before Christmas you expect some parties. But to be that gone by that time and in a ‘family’ pub. No class at all. However, when we were leaving my wife mentioned that she over-heard a comment by another customer. Along the lines of it’s the only pub on the estate so they have to put up with it.

Luckily there are a few very good pub/restaurants nearby so went elsewhere. Somewhere we didn’t feel we had walked into a scene from ‘Britain’s worst pubs’ or a...

I visited your bar & restaurant yesterday to celebrate my birthday with my family. We had a group of six adults and five children. We ordered six main courses, three appetizers, and several alcoholic beverages.

During our meal, a woman—who appeared to be a manager—approached our table and told us that, because we were a large group seated at a big table, each adult must order at least one main course. This was said without even checking our order. When we asked her to check what we had already ordered, she realized that we had in fact met the minimum spend requirement.

I would like to ask: Is this a formal policy of your establishment? If so, why was it applied to us and not to other guests? We noticed that many customers were only drinking and not eating, yet they were also seated at large tables.

This situation made us feel unfairly treated and even discriminated against. I hope your company can give us a clear explanation regarding this policy and how it is enforced.

Reply :

Your staff explicitly told us that it is your company’s policy to order in a specific way, that there is a minimum charge, and that food sharing is not allowed. However, no one checked our order in advance. I was not trying to let five children share just one BBQ set — as I already stated, we ordered six main courses and three appetizers. Are you seriously telling me that with this amount of food, we are still not allowed to share and eat together? That is completely unreasonable and makes...