Black Horse Inn — Restaurant in Rugby

I’m extremely disappointed with how this pub handles its private parking. I’ve been an occasional customer here, but after a recent experience, I won’t be returning — and neither will my family.

During a personal urgency, I had to visit the pharmacy next door. The pharmacy’s spaces were full, so I parked briefly (about 15 minutes) in the pub’s car park — a place I’ve supported as a paying customer in the past. I didn’t use the pub that day, but I also saw no clear signage indicating that parking would lead to a fine.

A few weeks later, I received a £100 parking fine, which was then increased to £120 simply because I was unable to reach anyone in time to dispute it. I tried multiple times to contact the parking company (ParkingEye), but it was impossible to speak with a real person. The whole system feels like a trap — one that profits off of genuine mistakes and lack of clear communication, rather than managing parking fairly.

While I accept that it was technically private property, the response was completely disproportionate and unwelcoming. It’s incredibly disappointing to see a local business participate in this kind of enforcement without offering any flexibility, dialogue, or decency — especially toward occasional patrons.

If you’re thinking of visiting this pub, be very careful where you park, even if it’s just for a few minutes. Sadly, I can’t recommend supporting a business that chooses to handle...

Definitely more pub than restaurant.

It was rather difficult to have a conversation over dinner. For those not accustomed to raising their voice, it became quite a strain. Having said that, the table which was reserved for us was positioned under the big screen, among regular socialising punters in an open space (conducive to noise). We could have moved outside, as the weather was fair, but we stuck with what we were given (before the place started to fill out). I don't doubt that if we'd have asked to move, it would have been accommodated.

The service was good.

The real stand-out feature of our meal was the food. While the options didn't appear to be anything special while choosing, the food was actually delicious and very nicely priced. Superb value for money! Just under £20 per person for a main, a drink, and a dessert. Mushroom Bourguignon pie, and Tikka Masala for mains. Crumble and Salted Caramel Brownie for dessert. The brownie is worth a special mention. Very good brownie, yum!

We'd go again, but would perhaps request a...

My sister lives close so we often use the Black Horse when I visit.

Customer satisfaction has always been top priority for Lisa and the staff.

The pub is very clean, service is fast and the food is fresh and tasty

Since taking over a few years ago Lisa has been nothing but sincere in her approach to delivering a beautifully clean pub for the local community to enjoy.

We come here because everyone is friendly and we’ve never had a bad meal.

I don’t frequent dirty pubs and as for Mr Khan who left a 1 star review about the pub being dirty and a mouse, he has only 4 reviews in total and all 1 star 🤔

This is very suspicious and disingenuous behaviour probably from a rival local food business owner.

Me and my family will continue to enjoy this beautiful pub - especially the beer garden in this hot weather..🥵🥵

FYi : you need to put your registration in at the till when using the pub car park

Any genuine customer who is ticketed while using the facilities need to speak to Lisa and she can approach parking eye to maybe...