The George — Restaurant in Rugby

I thought I'd reserve a table this time through the Google map. It was a simple enough process and got an email confirmation. Also they had the options of ordering food and drinks via the app 'My Pub' which is a great idea and so convenient, not having to wait for a waiter/waitress. The staff are friendly and polite. The menu was not limited although they were out of Sunday Roast which being dinner/tea time I wasn't surprised. I had the Smokey Joe burger with sweet potato fries. My son had lasagne. Ordered extra sides - beer battered onion rings, triple cooked chips and cheesy garlic bread. Lasagne came with a salad and 2x garlic bread. I wish I had more choice with my burger in terms of add or replace certain food such as the American cheese which I'm not fond of at all. Although it is already the ultimate burger on the menu. The lasagne didn't have the typical multiple layers of pasta sheets. I think there was just two, top and bottom. The salad was nice with sundried tomatoes, peppers, onions, edamame and tomatoes, but no dressing. I had to ask and didn't get a choice but vinaigrette. I had to ask about the triple cooked chips and had to wait for it be cooked. Weren't impressed with it. With that title and a sign outside boasting of it I was expecting it to be extra crispy or something. Beer battered onion rings didn't taste or look like beer batter. But it tasted good, not great just good. I will try The George again as this was my first time and see if it was just a one off.

Updating 2yrs on. I went to The George with my wife for a quick hr or so away from the kids and house. Ordered via the app some drinks and snacks of battered onion rings. This time the onion rings were perfect! Have tried at other pubs in the area and so far this is the best. The sunset cocktail was a big hit with my wife. Very quickly served and the lady was the same one all cheery and polite. Gets...

This is a really nice all round pub. First thing we noticed was the decor. It's done up nicely with light colours everywhere so it feels airy and clean and spacious but it's still got a touch of cosiness to it.

The menu had a good range of classic pub grub. I had chicken & chorizo skewers for starter and lasagne for mains and both were very good. Hot. Fresh. Flavoursome. If I had to be super picky, I'd say the lasagne could have been a bit more golden on top, and the salad dressing was too vinegary and sharp, but it was a lovely meal and I came away happily satisfied. Portions were big enough that I was full afterwards.

There were a good selection of drinks and the beer I had was very nice. They came quickly and refills weren't over-offered.

The staff were friendly and professional. They got our orders right, didn't disturb us unnecessarily, were amusing in their language (regarding coke: "Would like like ice and a slice?") Most of them looked the part (smart, well dressed, etc) apart from one lady who looked like she'd kinda just woken up and found herself at work.

I'm not a dog lover, and this place allowed dogs in, so for me that's a downer but I know I'm I'm the minority there.

Overall a good experience,...

I used to come here quite regularly with my friends after a round of Golf or work to have some food or drinks. No complaints with the food or drink, quite pleasant. Unfortunately, I wouldn't encourage anyone to dine or spend their money in this place. I visited with my friend after a very long work week. I went up to order some food, roughly 1 minute later my friend does the same except he was turned away as the "kitchen was closed"...

Fair enough if the kitchen closes at a specific time... but I visited to eat with my friend and I wasn't about to eat my meal in front of him who'd just been turned away a minute after placing my order. I informed management of this who said the same thing. Fair enough.

At the end of the day, it wasn't the end of the world, it's just poor customer service. I've worked in hospitality for many many years... you lose out on business and gain a bad name for yourself by making decisions like this.

I no longer frequent The George and neither do the people I used to visit with - you've potentially lost 1000s in revenue over a long period of time over such a minor happening. Customers like to...