KFC Rugby M6 Services — Restaurant in Rugby

Today I ordered what I always order in any KFC, but the price this time was too high, to what I usually pay, so I said that that’s not what I want. This thin young fella serving me called in a big-ish guy with glasses, wearing a manager’s badge to help him out. I repeated what I always order and he confirmed the same high price again. I said this isn’t what I always get, he should help me figuring out which meal or deal or combo my request falls under, so that we can come to my usual price. He probably thought I’m trying to haggle the price down and went absolutely negative: “I can’t change the price”. I tried to give this one more chance in case of he would listen and understand that I don’t want the price to be lowered by him, but to help me finding the ‘combo’ which accommodates my food for the ‘combo’ price, but he was only insisting upon putting my fries and fillets and coleslaw individually into the machine, so then coming to the high price again, saying again: “I can’t change the price”, to which I answered, “no, I see that you can’t but I can, and I will, just give me a moment to let me run through the deals on the board again.” This was too much for him, called me rude and refused to serve me. Terrible experience. At the end when he calmed down and agreed to serve me (I had to do a lot of calm-talks and nearly beg him to serve me) he put the lid on my drink only half-way, so when I lifted it, it slid off and ran everywhere on their desk. At this point I didn’t even want to wait for a refill or anything, just to get out of there. “I’m here for 14 hours today” he said to me earlier, reassuring himself, “and I still do a good customer service”. Well, I doubt that.

By the way I found the whatever-called bargain bucket or something providing all what I needed + a coleslaw for ‘my normal’ price, which is cheaper than the individually ordered items. He never bothered to...

If I could give this place minus stars I would. 9.25pm Sunday 24th. Waited 15 minutes for food. Not because they were waiting for food from the kitchen as that was piling up on the counter, but because the two counter staff were too busy chatting to each other and clearly couldn’t multi task or even attempt to actually do their job. By the time I got our food it had been sat over 10 minutes and was lukewarm and when I asked for hot chicken it was shoved across the counter without any apology or acknowledgment by the male. When we left both staff members could be seen in a doorway, leaving customers waiting with nobody at the counter. Unbelievable that these people are actually getting paid to be...

Absolute shambles. My order was simple, gravy mega box and portion of hot wing (3) The guy barely understood. Took 3 mins to find Gravy box, asked me what drink I wanted with the meal! Then say you get two wings not three in the box. I explained several times that I know I wanted three wings as well! This went on through 2 more members of staff before a guy came to sort this! When the food finally came it was barely warm and the “hot” wings tepid at best! All the chicken was dryer than and Franky Boyle joke! Disastrous! It’s bad enough that we truck drivers only have a choice of fast food if we want anything hot when we stop here but to have it so poorly cooked and serviced just...