Costa Coffee — Restaurant in Rushmoor

I have been coming here for a few months already , I come mainly for the good service they always offer . I run a restaurant for 12 years so I can see when I place is well run .

However I can also see when an employee or manager does not really have the passion for this job or the drive to please the customers .

I went today (9 February ) in the morning for my usual Cortado coffe and after I drunk it I also bought a Skinny Medium late to take away for my wife .( I have done this many times £

There were lots of new staff today but I recognised the girl in charge , she has been there for ages .

I clearly asked her to prepare my drink extra hot as I have to drive back to Camberley .( 5 minutes drive )

When she gave me the coffee I doubled checked "is this extra hot "?"

She thought a couple of seconds about it then she replied "yes ".

As a restaurant manager in the past I know when someone is probably not saying the truth .

In fact when I got home , my wife noticed the difference , as the coffee was not hot at all ( as it can be after 5 minutes drive ) so yes .......disappointed service from someone that should know better .

I hope the manager gets this review and has a word with her , otherwise I will find another Costa coffe to spend my money . And I hope this girl also understands my point of view , I do not mean to upset her just to receive the service I pay for...

Very dirty café. Counter looks like it's never been wiped down. Used coffee spilling over the coffee machine.

Cups and cutlery are filthy. A woman spent 40 minutes wiping down the cake cabinet, while she was slowly taking the cakes out of a plastic tub , she was scratching her hair, ears and wiping her nose on the back of her hand. Just because she was wearing rubber gloves I bet she thought her hands were going to stay clean...

All the staff's clothing was dirty. The male member of staff was wiping down the dirty seats with a cloth, then he used the same cloth to wipe down the tables. He didn't use any antibacterial spray once.

I've added a picture of the toilet and a picture of a dirty tray.

I think this place needs to be closed for a couple of days, to be cleaned properly and the staff trained on hygiene.

There was poo on toilet seat , and wee every where...

Made an order online, arrived to collect & store was closed! Why are you accepting orders when you’re not open? Order was left pending all day - unfortunately there is no option to cancel or customer services number to call. Then the next day when they were open again, it was clicked as complete, which was a complete lie! A complete waste of my time and effort.

Took four days of chasing to get a refund from Costa customer services and that only happened after I took to Twitter. Asked about compensation for the whole situation and was told it doesn’t fall within their ‘service framework’ I will never use Costa again, they don’t care about customers, give poor customer service even from their customer service team and don’t seem to have any contingency...