Pizza Point (Oldbury) — Restaurant in Sandwell

Wish I could leave a zero star. Ordered food for me and my partner (pizza and chips) We had already eaten most of the pizza when I noticed a LONG BLACK HAIR on the next slice I was about to eat. This immediately put me off, I rang the shop and advised of this, they said they would send a fresh pizza which I declined because having a hair in my food has put me off. I said I wanted a refund, the person I spoke to huffed because I wanted a refund and not another pizza. The driver arrived to collect the pizza and give me my refund. He was accusing me of putting the hair in the food, my hair is brown and my partner is ginger lol. He said I wasn’t being fair because I wanted all of my money back. What isn’t fair is finding hair in my food, I wasn’t even going to leave a bad review but the way the driver was arguing with me about a hair that is quite clearly not mine or my partners is a joke. In stead of accusing your customers, maybe invest in some hair nets to prevent this from happening moving...

Lovely food but rubbish service, called up and the guy tried to guess my order, corrected him and they still managed to send his guess, then when I called to complain got told they'd have another one out asap, 45 mins later a replacement arrived, smaller then the original, and again incorrect and this time the guy calls me a liar and says to keep the 2 incorrect ones and leave it at that? Which would of been fine except the original had now gone cold, I hung up in the end after being told that I must be of ordered wrong as it's on their system? Well obviously you heard me wrong you moron? Never again, mistakes happen but at least hold your...

Absolutely rubbish pizza.. sweet taste which is not a must for a pizza. Also the dough is to fat in size, the pizza has no taste & is very bland!..1 of my worst experiences I’ve had eating pizza, the attitude of the staff as a whole is very rude & very unprofessional conduct.. no hygiene in place , I’m surprised due to that this pizza outlet dating 8-10 years back was the best outlet about when it came to pizza & its sides, won’t be going back in again, the bright side you get a small fries free.. would avoid if possible.. shame this day & age food outlets which were legendary have crumbled down to such low standards .....