Aldente Ayr — Restaurant in Scotland

Just moved to Ayr a week ago and the two times I've ordered, the delivery man was rude and has now put me off wanting to order in future. The first time was great, the pizza was authentic, the cheesecake was lovely and light. It all arrived hot and fresh. The delivery man was smarmy about not getting a tip and at one point, once he had made a fuss about me using cash, wasn't going to hand me the pizzas etc. This second time, the food (including calamari) arrived later than the ETA time, cold like it had been sat out a while. We had even preordered. We rang the restaurant and without questions they seem to know which order we were referring to and sent out the same order again, apologetic. When I opened the door, the delivery bloke greeted me with a sarcastic "is that warm enough for you?!" I didn't say anything as I was surprised he was being so hostile. He backpeddled and made an excuse about not having a warm bag to keep the items inside of and blabbered on. I was pleasant with the driver despite his poor attitude. I think it's fairly reasonable to expect to have your food delivered fresh, with a delivery driver who isn't aggressive. I would suggest reviewing your delivery drivers and their attitudes. If they were more pleasant, they might recieve tips. The overall experience has left a bad taste in my mouth and I won't be ordering a takeaway from...

Sorry won’t be back here for dinner ! Staff very young and service dreadful! We booked a table but the young man we told that we had a reservation ,didn’t acknowledge it??? I had Carbonara which had small slivers of pork in it, not bacon and mushrooms like I expected but that may be the Romano version?? My husband had chicken! Meals not served at the same time which is basic surely, when we asked for them to be served at same time please, we got looked at like aliens from mars! I was asked did I want Parmesan ,then a dish was plonked in front of me to do it myself! Desserts very disappointing especially the home made tiramisu ,which tasted of exactly nothing! Big let down for an Italian restaurant! Again one dessert served at a time, then on the third trip we got spoons! One of which the waiter dropped on the floor but brought to the table anyway! As has been said they have No license for alcohol despite having been open for a while now! Chef had no chef whites on and a flesh coloured plaster! Isn’t it mandatory to have blue plasters in a kitchen? Won’t be back ! A real shame, we visited this place when it opened and got take out which was excellent, chef was young and Italian and we wished him all the best! Really disappointed on our first and only meal dining in, that we had promised ourselves for ages! Standards seem to have...

We ordered a takeaway on Friday night and were given a delivery estimate of 8:10PM. At 8:40 my husband phoned and was told it was cooking. At 9:10 he phoned again and was told it went out for delivery 10mins earlier. At 9:30 I phoned, as we do not live 30mins away and was just told ‘the driver is new so he might be lost’. At 9:45pm the food finally arrived. By which time we just wanted to eat so we could go to bed not waste time phong back unhelpful staff. I tried several times the following day to use the contact form on your website but it doesn’t work, and an email I sent got ignored!

Needless to say we are thoroughly disappointed with the service from our first experience with Al dente and even more so in the lack of response. Had we been guests dining in I imagine a refund would be given, and at the very least an apology for vague and slow service. We appreciate that delivery times are an estimate but over 1.5 hours late, with little help from staff was...