Costa Coffee — Restaurant in Scotland

Visited Costa with my daughter and son the first thing I observed was the male and female staff members had a could not be bothered attitude, ordered 2 x Lattes and 1 x decaffeinated Latte ,when the male member was making the decaffeinated Lattes he spilled two thirds of drink and instead of making a new one he topped it up with hot milk if I had wanted a glass of hot milk I would have ordered one, the Lattes where to strong and even had to buy mouthwash to get rid of the taste , when I complained to the female member and ask for new drinks she look at us as if we were something she had just wiped off her shoe , she went to the counter and came back and said there was one shot put in the Lattes was it half a shot you wanted first time I've ever been asked this in costa she then returned with fresh drinks and a shot of coffee to add ourselves effectively meaning we made our own coffee's. The two toasties we ordered one had not been properly cut meaning when I picked it up it was flapping sending filling flying, the cinnamon bun was stale and rock hard and inedible absolutely awful experience. Hire a barista costa as the staff you have do not have a clue and only be able to make a coffee if it came in a jar and was instant

Use Tim hortons service better than this...

Dropped into Costa Coffee for a coffee and a bite to eat before visiting my sister's grave, and unfortunately, it was a disappointing experience. The service was incredibly slow, and the place was in a poor state of cleanliness.

Dirty tables were everywhere, with full trays left scattered on surfaces, making it difficult to find a clean spot to sit. Even the counter area where sugar and stirrers are kept was cluttered with used trays, giving the whole place an unkempt and unwelcoming look.

I want to make it clear that this isn’t a criticism of the staff, who were clearly working hard under tough conditions. It's obvious they’re doing their best, but it’s unfair for them to be so overstretched. The store appears to be doing well financially, so perhaps investing in one or two extra staff members would make a huge difference, both for the customers and the team.

While this might have been a one-off incident, it still left a bad impression. I hope the management takes steps to address these issues, as the current state is far from the usual standard you'd...

The staff are excellent, this review does not reflect on them. Have visited 3 times in the last 2 weeks as it's the only place in miles that opens at 7.30am. First time, the till wasn't working so cash only (which I luckily had but saw 5-6 people being turned away). Second time, the coffee machine was broken so no hot drinks at all. Just left. Third time, the dishwasher was broken. Ok, I can use a takeaway cup but there was also a terrible fly infestation, I'm not kidding when I say at least 50, even coming over to where I sat and landing on my drink!! I left again. This store has so much potential but it's chronically under-equipped and poorly managed. Feel sorry for the staff in that environment and no point in...