Costa Coffee — Restaurant in Scotland

I've visited this place several times while visiting relatives and thought it would be good to have my say.

👍 Spacious, clean, tidy and shiny new. 👍 All on the flat, so great for disabled access and parking right out front. 👍 Has a drive-through - my mind is still processing; we now have that! 👍 Has lots of indoor seating, outdoor seating and accessible disabled toilets. 👍 Has a great selection of snacks and goodies as well as the standard Costa menu of coffee. 👎 I visited at quiet times, but I can imagine this place getting VERY busy. 👎 I took a star off for personal reasons ( maybe unfair, but it's what I feel) - the staff. I did not feel particularly welcome, and the apathy of the staff was similar on every visit.

👎👎 On My last visit, I bought a huge coffee that cost around £7. My husband waited in the car.

I struggled to get the lid on after adding my sweetener (I have cognitive issues and epilepsy, which affects my abilities). I tried but the lid was tricky.

I got embarrassed, so I left without properly securing it and I was hardly out the door when I spilt the whole coffee everywhere, including over myself.

My husband encouraged me to go for another and I did. Now it was perfectly obvious I had had a mishap and I asked for the same again whilst telling the girl I had spilt the last one.

It was my fault, but had that been my business I would have hoped my staff would apply a bit of empathy to the situation and even give me a wee discount.

In fact I just got the same apathetic attitude I've now come to expect in the shop.

So, great shop shame...

Costa in Pennyburn is alright. I found myself feeling far too warm. The place was a little loud. The seat we sat on was a old style couch which was covered in crumbs and very weathered but comfortable to a degree. I couldn't find myself seating in the place for a long period of time. Plenty of choice for food and drink. Prices are to be expected at Costa. Our table wasn't clean when we went in and no one attempted to clean it. The service you get depends on the time they have with you. If it's busy, you take your own drinks to the table, if it's quiet then they will help you over with it. Doesn't make a huge difference but it can be a deal breaker if you're slightly immobile. Would visit again and enjoyed my drink. Was...

DON'T THINK THESE IDIOTS DESERVE EVEN ONE STAR! I USELESS SHOWER! Don't think they know how make a cup of coffee? Over 20 minutes I awaited for my coffee before I walked out on Sunday 13th May ( without even getting my money back!!!! It's alright I'm not going to swear! BUT JUST WANT TO ADVISE FOLK TO STAY AWAY FROM THIS COSTA BRANCH!!! USELESS LOT! Want even that busy, three of them behind the counter, no customer service at all! Maybe its as well I didn't get my coffee? Coffee machine was in some mess! Perhaps a complete change of MANAGEMENT &...