Costa Coffee — Restaurant in Scotland

I have been visiting Costa Uddingston for a long time now since opening along with my wife, sometimes 4 or 5 times per week. In general I really appreciate how the staff are very welcoming , patient and professional. Too many times now I gave been served by someone who is called Laura.

She doesn't seem to follow the same standard as any of the other team members. She is impatient, unwelcoming with no smile or kindness in her voice, no chat at all and makes myself and my wife feel very uncomfortable. Six times today I noticed her just staring at me with her cold eyes. Strange character.

If I order a sausage bap, she won't ask if I would like sauce but all other staff do,, she gives me my change and decides by herself if the change is £13.02 then decides i don't need the 2pence, none of the other staff will do this, she is correct i don't need the 2pence but it is not her decision and I definitely would not write this review or even mention it if I thought she was just having a bad day, but no she has a verybnegative energy and is very unpleasant.

I would suggest possibly working with the public if you like people in general only, I'm sure this would help.

We come here to spend 30 minutes together then go our separate ways to work, it would be so nice to...

We used to come to Costa Uddingston twice a week, for 3 years prior to lockdown. After lockdown we visited on 5 occasions, and stopped....as quite simply, the requirements under Scottish Govt rules....public health like cleaning tables.....track and trace were not being followed or encouraged by staff. Today, we returned, after 8 weeks....and public health is still not being followed. Customers sitting at tables that have not been cleared of crockery or sanitised. I asked for sanitise and a cloth....and was told it was their job to clean them!! There were 5 tables uncleared . Exactly!! A young guy, clearly grudgingly was sent to clean the tables. No mention was made to track and trace. What is going on at this Costa!! Public health is a priority.

This is not a franchise....so will Costa Head Office sort this...

The usual nice tasting range of Costa hot and cold drinks are on offer, along with the usual range of cakes and pastries. A small selection of pre-packed gluten-free and other alternative snacks are on offer as well. It's a shame that they have changed their dairy alternative milks to a brand that isn't gluten-free, but that's a corporate decision. When I visited (late Saturday morning), the place was absolutely packed with a wait for a table and a long queue. Sadly, this had a knock-on effect on the service which was not the most friendly and which took ages even once the order was taken. This isn't what I've come to expect from a Costa, and I'm willing to assume this was a one-off, though it certainly coloured my first visit to this...