Our son booked us into Francos for our wedding anniversary, he initially booked us a booth but received a telephone call from the restaurant saying the booth would need to be free by 7.30pm so would we prefer a window table, we said yes.
Turned up for our meal to be shown to a table next to the bar, we asked what happened to the window table we had been promised and was told, nothing is guaranteed and the person we spoke to on the phone wasn't allowed to take bookings, basically they blamed it all on Laurel/Lauren who took our booking.
When we asked about a window table, we were shown to a table at the other end of the restaurant, basically a storage area with loads of chairs stacked nearby.
We asked to speak to Franco who said we could either have the table at the bar or in the storage area, and that was it, merry Christmas (his actual words to us!) Absolutely no customer service, no apology, just we should accept we are eating at Franco's and not worry about the table.
We voted with our feet and left, we have visited this restaurant on may occasions but won't bother again. Can highly recommend the Tontine, who fitted us in and gave...
Read moreIf you're looking for a truly Italian atmosphere and delicious pizza in Peebles, then Franco’s is the perfect place. From the moment you walk in, you're greeted by friendly staff who do everything to make your visit enjoyable. The waiters are attentive, take orders quickly, and are always happy to recommend something special from the menu.
The food here is incredible! The pizza is baked on thin, crispy dough, and the toppings are always fresh and high quality. I was especially impressed by the classic Margherita – a perfect balance of tomato sauce, mozzarella, and basil. It's also worth trying the Penne alla Lorna – a dish with a rich flavor that pasta lovers will truly appreciate.
The atmosphere in the restaurant is very cozy, and the stylish interior makes you feel like you've stepped into a small family pizzeria in Italy. The owner, Franco, often interacts with guests, adding a special charm to the place.
Overall, Franco’s is a place you'll want to return to. Excellent service, authentic Italian cuisine, and a warm, welcoming atmosphere make this restaurant a true gem in Peebles. I highly...
Read moreBooked for early hogmanay night, we were welcmed by a lovely cheery waitress that showed us to our table unfortunately we found that the table under a window was rather draughty and the restaurant was on the cold side. After a few minutes the owner showed us to a central table and had advised that the heating was now on. Food ordered, garlic mushrooms to start very nice and tasty, mains for me was the canalone again very tasty and hot but found that the tomato puree had no cream base, wife ordered pizza campaniola but was advised only pizza margareta with tomatoes was available the wine was OK. When we received the bill we noticed that a charge of £1 was added for the 4 slices of tomato on the pizza. Now considering that without the £1 added our bill for two came to £56.58. Need I...
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