Mamma's — Restaurant in Scotland

Owner is extremely rude and has no customer service! My partner made an order online which arrived with his pizza being made incorrectly. When he phoned to explain this, (as it is a mistake with the order that happens more times than not) he was met with the owner, who from the start of the phone call was sarcastic, rude and clearly just couldn’t be bothered listening to a customers complaint. My partner was told that “if this is all you’ve got to complain about then your life is really quite sad” and was then hung up on! A sad life trying to rectify an issue with an order we have payed money for and again, this is something that happens often so what else should a customer do other than phone to explain this?! We have both been returning customers for as long as we can remember but after this we won’t be returning to any of this guys businesses in the town and will be telling others the same. Absolute joke thinking he can speak to people this way and with a quick google search this clearly isn’t an isolated incident...

When I first moved to Irvine Mammas was by far the best place to go for fish and chips. Over the last few times we have had food from there we have found the food is overly greasy (obvious not allowed to drain before bagging up). The chips are always clumped together and more and more of them are small or to hard and inedible - potatoes are often full of eyes. Portion sizes are generous - overly so sometimes resulting in a lot of waste. Think its time to start eating healthier and bypassing this outlet altogether.

October 2023 - Returned here after a long break - no improvement - possibly even worse - had a chicken supper - really pink near the bone and very very greasy. The Chips again were clumpy and greasy. Just wish there was a better alternate chippy near to the town centre. By the time we get to Ayr Road and back the food would be cold. Mammas is not going to improve whilst they have no competition in the near vicinity and maintain...

I ordered a meal at 19.05, it came over an hour later, and it was frozen. When I called to complain about my wasted dinner, they would not answer the phone. Mamma's used to be the best chippy in the town, but they have seriously let standards slip. This is not the first time something like this has happened. About a month ago, my single black pudding was missing, and yet again, the restaurant was unavailable for comment. This is the last time I'll be...